Customer ReviewsforSkyBlue Insurance Agency, Inc.

During a time of mediocre or poor service, the exceptional ones like *****, stand out.My quote was excellent, everything as promised, timely and easy.A consummate professional, I even kept his number.Job well done!!

Thank you, sir for your review of SkyBlue.com and specifically, your experience with our agent *****. We really appreciate you taking the time to write and submit this review. Thank you for the business and for the outstanding review. Welcome to SkyBlue!

Poor customer service by *******. I work for a dealership and have just in the last week alone done several new policies through Progressive. For brand new drivers, never had insurance before. Etc. We are in *** and apparently you are not taking any new business in *** due to major problems. The mutual client had a policy before but hadnt owned a vehicle for a couple years. I have NEVER been told by a single insurance company that we are not taking new business. No new business = death of company. He said we work with Progressive, I said yes I have done new policies all week through Progressive in *** with zero problems, let alone major problems. Seems like discrimination to our mutual client.

While we understand your concerns, we can assure you that there is no discrimination involved in our ability to write new business in ******** with Progressive Insurance. Our agency works on a commission basis and we want nothing more than to write business and sell policies. As an agent of Progressive, we can only sell policies that are approved by the insurance carrier. Progressive sells through different channels; they sell direct to consumer and also through independent agencies such as ours which is very restrictive in ******** at the moment. We apologize that we could not place your client's business through our agency last week.

Talk with ***** on the phone about insurance and he helped me out a lot very respectful and even was willing to laugh a little during our interaction. He gave me a good price and is going to help get me good affordable insurance. Great service.

Thank you ***** for posting this fantastic review. We are pleased to read that your experience with SkyBlue and in particular, Sky-Agent ***** was positive. We look forward to serving your insurance needs. Thanks again!

Very helpful at first when they want your money then you will never hear from them again. They will not return your emails or calls. The price they give you at first will jump up with no explaination and changes will happen again with no explaination and even when you call and talk to a manager and they promise to contact you back they still wont and they wont shop for you on renewals even when you ask they just wont even respond to you. Ive been with them for just over 7 months and cant wait to leave! Doing all the shopping myself now since they wont (even though its their job) this experience has been upsetting and a waste of money and time. Dont use this service. My agents name was **** but even the managers wouldnt call or email you back to help you. Very disappointing.

This one star review is unfair stating that we were unresponsive. SkyBlue Agent **** did call the client and left a voice mail with the hours that we were open to call in and also replied to the insured's emails. The client emailed back and fourth with her agent as the email thread shows below. As Agent ****'s email stated, he was more than happy to help her. They just were not able to connect by phone over the last week - even though we made calls to her and left voice mails as the client confirms when she emailed back and said "Sorry was in a Meeting when you called yesterday! Was a busy day. "Auto Insurance Rates have continued to rise due to the hyper inflationary economic period we are experiencing. Our agency does not set the rates, the insurance companies do. We are always happy to reshop a client's rate to see if there may be something comparable with a lower premium. We continue to strive for excellence.On Thu, May 9, 2024 at 7:38?AM ****************** wrote:Thank you so much ****! I had wondered if I was using the right email or if you had left the company! It seems like my 6 month rate went up quite a bit which I was not expecting. I was wondering if you could help me understand why. I?d also like to see if this is still the best deal for me and my vehicle. Ideally I go to a broker so I can have my insurance shopped around prior to renewal every 6 months. Thoughts? Sorry was in a Meeting when you called yesterday! Was a busy day. ***************************** On Wed, May 8, 2024 at 12:11?PM wrote:Hello ******, This is **** your auto agent I just called you and left a voicemail. I will more than happy to help you. Please call me to further assist you.

The customer service ***** he is the best very gentle and honest and helpful he is the best customer service I have in my life Definitely He deserves a salary increase, there are few people left as customer service like him Brain ????

Thank you, ***** for the stellar review of your experience of getting insurance through SkyBlue.com and specifically our Sky-Agent *****! We appreciate the kind words and your business!

Very helpful with explaining and finding something to fit my needs and very patient which was also really helpful.

Thank you for the Five Star review on the service you received from our agent at SkyBlue.com. We appreciate your business. Our customer care center is located within ***************** and we look forward to servicing your account. Please reach out to us with any questions or changes to your policy. Thanks again for your business and for your review!

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