Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a set of automotive fenders Dec 27, 2022. 4-6 week lead time tuned into 13 weeks. After calling weekly, the first story was they were on the truck being shipped in. The second story was, the order was never submitted and they would be completed in 1 week. After being told they were ready for pickup, I drove 2 hours (each way), to collect said fenders as **** told me they were ready. I arrived and he said they were not ready. One fender which was not even my order, (verified by the tag laid in the fiberglass with the order number) was given to me but was damaged. I was told the other fender would be shipping Monday morning. The business has been ignoring me sense and will not respond to my emails or calls. I made it very clear that I just want my other fender or i would be asking for my money back. They refused. These are a matched set and there is no use for only 1 fender. I will gladly send back the damaged one they gave me on Mcneil Racings dime. Absolutely no accountability and are trying to not refund for blatantly lying about everything.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2340 Lawton Dr
Lemon Grove, CA 91945-3337
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.