Complaintsfor12:24 Construction

• Initial Complaint

  02/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Home electrical update, HVAC install, and solar. They came in did the update patially. Left a mess and did not complete the job. Time frames were not accurate. Holes in walls that were supposed to be patched. Sent a person to do patching and they damaged new wiring. Refusing to get the inspection done for completion with transfer of electrical meter. They are demanding money and did not give us proper documentation in regards to process or steps. There documents states paid in full at completion. Job is only 60% done.

  Business response

  03/30/2022

  Business Response /* (1000, 8, 2022/03/10) */ 01/17/22 -7am: Called several times to client, Electrical team was outside, never got any response from client, we couldn't work this day. -10am: Sent client a text message about team outside the residence, attempt to work and no response. -3pm: Electrical team was working constantly there, before this day. Currently we were waiting on ****** to send their Representative, due COVID this was delay per ****** company. *From 01/17/22 to 01/24/22 - Called several times to reach out client, sent a message. No response 01/24/22: Electrical team provide us with ***********. (Our client's Son) phone number to proceed with communication since Client ******** wasn't available moving forward due to health issues. *From 01/24/22 Week-Called several times to reach out client, no response. Until we set up the appointment for Saturday 01/29 only day available for ************ 01/29/22: Finished all electrical wiring, finished plumbing job and HVAC installation. PM over there handling communication and new way of payment.************* agreed to pay $****** for Plumbing, HVAC and Electrical jobs has been completed. Received $****** check #*** upfront. Our Team finished this day and we offer an extra service of Drywall, as it wasn't stipulated on the contract. *From 01/29/22-01/31/22: Called client several times, to set up an appointment with Drywall team as soon as possible, only day available for************* Tuesday 02/01/22 02/01/22:Patching team was at residence fixing all the drywall wholes due to the Electrical job, as an extra service from our Company, this wasn't on the contract. 02/02/22: -2pm: One person was over there fixing the drywall.************** (relation with client: brother-in-law) was at residence. -6pm: ************* called to notify that the light went out at the house. -6:30: We talked to our electrical team about this right away. -7pm: ******** called again stated that he preferred to send our drywall guy home due to the accident we had with the light. And he clarifies that the day after this, nobody would be at the residence to receive any workers. *Due to this inconvenience ************* and************* Requested a new person to do the drywall job. *From 02/02/22-02/06/22: Called several times to communicate with************* that we can have the new drywall guy out there Sunday 02/06/22 if possible and that we were be completing the drywall job after electrical inspection, since inspector needed some areas of the wall to be open. NO RESPONSE 02/04/22: 10:00:Electrical team was waiting for confirmed date and time from final inspection to come in at the residence. 12:20:Electrical team fixed the inconvenience on 02/02/22 *Call several times to************* to communicate this matter, along with the update for drywall job that must be completed after electrical inspection since inspector will needed to have some areas open. No answer 6:45PM: Sent a text message to ******** to confirm if somebody would be at home on Sunday 02/06/22 so we can keep doing the drywall job with a new team. No response. 02/05/22: Got a hold from************* and set up an appointment for Monday 02/07/22 with new drywall team from 8:00 to 13:00 the only ours available from us to come. 02/07/22: Our new team for drywall was at the residence as arranged. 02/08/22: -9:00: New team for drywall was at the residence working. -11:30: We received notification about Inspector for electrical job be there they next day (02/09/22). 02/09/22-9:00: Electrical inspection passed *From 02/09/22 to 02/14/22: Called client several times, to set up an appointment with drywall team as final inspection for electrical pass. No response. 02/15/22: Client called about an issue they had with a Kitchen break, we set up our Electrical team to fix it the next morning along with drywall guys, which************* stated that we only had 2 hours to work on this at the residence. (02/16/22) 02/16/22 -8am: Kitchen break fixed. -8:30: Called************* attempt to communicate about collecting $****** that we agreed on 01/29/22. No answer -Drywall team show up as agreed. -We called************* several times to see if we could go to a walk through to check that everything was covered and collect final payment. Client never answers any call. He sent a text message stated at 10:09: "I will have to stop by after work. Not sure exactly what time but will contact you as soon as I get there and verify all is complete. Thank you" - "I will be in contact as soon as I verify everything. I plan to be there before 5pm" -5pm:************* sent a text message stated that the project wasn't completed and sent some pictures with it: "...If you are not going to be able to install the solar system as you stated in the contract, please send me your final cost and I will review". *By this time, we gave************* an update for the solar panels, that we were not going to continue with that project due to time. He agreed to this and that's why we set up the new price on 01/29/22 to cover $****** for the job we finished on 01/29/22. He already provided us with $****** on 01/29/22 and as we agreed on as an extra service we would do the drywall job, which it wasn't in the contract. Client never approved for our PM to come to residence this day and do a walkthrough to check everything was completed or if something was missing we can fix it at that moment. We also call him several times, after receiving this text message with pictures that if he was at the property, we can have our drywall team to finished everything that he needed it. Even though the contract didn't affirm that we had to do this drywall job. For all the previous calls and text messages that we been doing this far it was to make sure the client was satisfied with our job and even though the drywall patches weren't stipulated on the contract we went ahead and give our word that we would finish it. We never got enough time to work at the residence properly or communication wasn't properly either; with our client's son who stated he will be in charge for the project moving forward day: 01/27/22 02/16/22 5pm:Called several times, attempt to complete the job next day or in that same moment. No response. 5:25:Sent text message 5:40:*********** reply text message: "You have promised this several times and the work is still unfinished. This project has gone way past the promised date and unfortunately, we cannot take anymore time off work. Please send your final cost for the project excluding the work that was not performed for review." -Please note that our attempts to do the extra job that was not included on the contract so far has been more than accessible in our end. The limited time at the property has been narrow and the communication as well. 6pm: Texted back to*************: "Ok ********. Thank you for your patience and for the rest of the unfinished job as you requested is going to be $*****. which we can subtract that from the $****** that we had pending. And we can pick up this check tomorrow morning ($******)." 6:15:Text from*************: "Please show your breakdown for the remaining" 02/17/22 12pm: Text message to********: "Hello************* here is the breakdown as requested, please let me know if you need anything else. What is the best time so we can pick up the check today? We will give you a copy of the receipt as well today" 1pm: Response: "Thank you for the breakdown, I am in the process of obtaining the cost to complete the remaining scope that you could not complete per the contract and will be in touch once I have them." 1:35: Text message to********: "Hi************* Per your previous message we just want to mention that we did not complete the job because you told us yesterday to stop. We want to finish this, and we are willing to have the team over there as soon as possible. Please if you let us, we can complete the job, let us know what's the best time for you to receive us. Also, the best time today for our PM to be there and collect the payment." 1:55: Response: "You guys promised to complete the work several times and never fulfill your commitment. You also told us that you could not install the solar system, so we have no choice but to look for another contractor." ************* Agreed to pay $****** for our HVAC, Plumbing and Electrical job that we completed at this point on 01/29/22. Leaving as balance with $****** for the solar system that we agreed that we are no longer doing. We were expecting the rest of the payment the very next week, but************* Refused to pay this amount, after being agree with us. *** After this point on************* Refused to do last payment, refused to be at the residence to check with him the service that he "stated" we haven't finished, but also, it was not stipulated on the contract. Refused to take any of our calls from our team regardless all the a

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