ComplaintsforLazzar's HCRC Now
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The Problem is that the "Wrong Size" **********Cup Seal was Packaged and mailed , the received **********Cup Seal was too Large ! and caused the Michelin G-735 *********** to Fail in Lifting Vehicles . The ************************ agreed to Supply the correct Piston **Cup Seal , but doesn't want to " Deliver " the Correct Piston **Cup Seal . Additionally I've asked them Utilize their Customer Satisfaction Program for $8.00 and Mail out the Correct Piston **Cup Seal . Thus far they haven't mailed the Correct Size Piston **Cup Seal , after all they Packaged and mailed the incorrect Piston **Cup Seal , in all fairness to a Customer an $8.00 Shipping Fee is not going to break them or make them , Customer Satisfaction is a reasonable priority to some businesses , also I have another Jack in disrepair and may need components in the future , perhaps they can work with me and forward the Piston **Cup Seal , Thank You .Business response
12/19/2023
We have spoken with the customer multiple times and based on the measurements they have provided, the correct seal was included in the kit. Although this order was out of warranty by 4 months, we agreed to send out the original seal again to the customer, as a courtesy. We have asked that they pay for the shipping cost as they have overloaded there **** which caused the seal to fail. We will still offer this resolution if the customer will accept.Customer response
12/19/2023
Complaint: 21021610
I am rejecting this response because: The Lazzar entity has made an error in Shipping the Wrong Piston *********** Seal in the packaging with Various other Seals , additionally the Ram diameter where the Piston *********** Seal is placed is 25 Millimeters and the Outside diameter is 38 Millimeters , and the Piston *********** Seal that the Lazzar Shipping Dept. Sent was 40 ****************; in the Outside Measurement Which is Slightly Too Large and Scraped the insides of the ******** and caused a binding effect and FAILED . . The initial Test was not used lifting a Vehicle but a 300 Lb. Human on a Safety Platform and it FAILED ! Also ***********; mailed a Business Card Stating " GUARANTEED TO FIT " I've asked them to Utilize their Customer Satisfaction program and Mail the Correct Piston *********** Seal , Most businesses would oblige and Send out the Replacement Piston *********** Seal . Also I've Paid a Fee to have a Mechanic to utilize a Micrometer fo the correct Measurement , further More their further " GUARANTE " should cover the Shipping of the Piston *********** Seal , Thank You
Sincerely,
*******************Business response
12/27/2023
This item is out of warranty. Purchase date 08/24/2023. First communacation about this issue date 11/04/2023.
This is our posted return policy. *****************************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.