Customer ReviewsforKB Home

KB Home uses cheap materials and subpar labor. Weve had massive issues with our home. Its taken 10 months to get all the repairs done. Weve had major plumbing, electrical, insulation, drainage, landscaping, floors, windows, closets, and stair problems. Unbelievably poor service from their warranty department! I would never buy another KB Home. I caution anyone who would buy from KB Home to not do it unless you want a tug of war to get necessary repairs done. I would give them less than 1 star if I could!

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention and apologize for any inconveniences these homeowners experienced. KB Home is a reputable company, and we take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.All issues have been resolved/repaired. On 10/3/24, **** Suits (husband of ****** Suits) signed off on all the warranty repair claims as completed. Thank you.

The very beginning of my journey with KB started with ****************** walked into the sales office with hopes of building a new home to share with my son. We were shown plans, models & convinced the ******* money I saved would have us started. We went through the whole build, driving by each week getting excited for our new home. I put my heart into picking the things I fell in love with to make my home stand out. Then just before closing, Im told I NEVER should have been approved. As a single mother with an extremely difficult past, dealing with things no one could even imagine, I work hard to provide for *********** son. Saving is not always easy while paying bills the unexpected costs that come up with a child that requires medical treatments and/or hospitalizations. That money was described as part of my down payment. I was told if KB couldnt approve, Id know right away so I could find another *********** be refunded. Now Im being told, that I WAITED TOO LONG?How? No one communicated to me or my realtor when I was denied. The original lender *** never answered emails, phone calls, or voicemails. A second **** stepped in because **** #1 was no longer there & said I was to complete a survey at close but I was to only rate her, not my whole experience because thats the only way shed get paid. After her was a man that did the same as the first. He called me back ONCE, then nothing. My realtor called me to tell me they told him I was denied.Another *** sent me emails about canceling, explained nothing to ********** include my realtor so that he could help explain what that document meant. Now, today their corporate office calls to say, no you dont get your money back. This is just how it works. When I tried to talk to the guy, all he said was Im just the messenger before just hanging up.KB claims they are By your side every step of the way. Theyve done nothing but cause stress and break my dreams down & tell me its my fault.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer *************** order for us to investigate this matter, we will need more information from the Customer their address and the name of the KB Home community, Lot No. and City of the Purchase Agreement this customer entered into with **********************. Thank you.

DONT BUY. 2 story 3k sqft home inhabited by 2 adults and 1 child was built in 2021 in the middle of Covid. Prior to having walls was floored with an OSB type material. There was a particular spot on the flooring that looked like it was wet. Prior to carpet going in I mention the issue to supervisor and he said it will be handled. After closing a claim was filed for sloped, squeaky and uneven flooring. KB sent an inspector to the house and he agreed that the flooring needed to be repaired. The flooring was then worked on but was told that the repair was temp, and there was a good chance the floor would need to be re-inspected and more work would be needed based on past exp. Later on that year I reached back out to manager concerning the floors and future work but got no response, he had quit. New manager ****** was given the history of the issue, he stated that the home was out of warranty and that squeaky floors was not warranty item. After a brief conversation he agreed that the issue needed an inspection prior to any work and he went ahead to schedule a framer to complete the inspection. I was never contacted by the framer/inspector or Daines since. He had also quit. This year after experiencing unevenness and what feels like my carpet was installed over squeaky books I filed a formal claim with the warranty department. This claim was for floors and also improper window installation, as Ive since found condensate on the inside of At least 5windows. I was then contacted by a ****, who stated he contacted ****** and was told that the SUBFLOOR WAS A NO WARRENTY ISSUE and given the phone number for a window company if I needed to address the improperly KB installed windows. ************** came out and found 10 compromised windows and since the windows were not installed by them, I would have to pay for installation myself. 3rd KB home in 7 years and believed due diligence would overcome their incompetency but now they have figured out how to get around that.

Please be advised that we are in the process of contacting our homeowner so that we may schedule an appointment to inspect the items referenced in the complaint. Once we have inspected the residence, we will promptly respond to the complaint.

I don't want anyone else making the same mistake I did. RUN- don't walk, away from this company! I signed my contract in Dec. 2022 and was originally told that the house would be finished by Sept. 2023. We locked in our mortgage interest rate to avoid rapidly increasing interest rates at that time. Despite being assured numerous times that it would be completed by Sept. I found myself paying $500 to extend my interest rate lock, and we didn't end up closing until Dec. 2023. I should also note, during this time I was forced by KB to pay $650 for an appraisal to be done, that wasn't able to be completed because there was no house built for them to appraise. I was given a million reasons why closing kept getting pushed back: due to Covid, due to labor shortages, and materials were supposedly on backorder. None of those reasons were valid because other houses on that very block (inventory homes) started construction after me, yet somehow finished before me. I didn't want to complain in a public forum because KB did offer some money towards closing as an apology for the issues during construction. However, given the quality of the home and the problems I've faced since moving in, I feel the need to warn you. Presently, I have had so many issues all due to shoddy workmanship. The current, and biggest issue I am facing is that we just had an electrical fire! My oven is luckily under warranty until this upcoming Dec. but we have been unable to use it for the past 2 weeks waiting for KB to send a repairman. He came out today and informed me the reason for the fire was because the person who installed it (KB worker) did not tighten the power cord and the wires were arcing together causing the sparks. There is currently a hole in the back of my oven, soot on my wall, and exposed wires. Luckily that is the only damage, as an electrical fire could burn a house down. Now we wait at least another 2 weeks to hopefully get the issue fixed once parts come in. Would not recommend!

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints such as these very seriously and regret that our customer is dissatisfied. Communication such as this is helpful as we strive to achieve complete customer ************************************ vendor is on schedule to install a new power cord for the range. The vendor will also clean up, as needed, around that area. Whirlpool has also ordered a new back panel.

I am so disappointed of KB customer service and their cheap materials and break down of furnaces, garage and landscape. Even if you r in a newly warranted window, KB will not reimburse or answer any of my calls. I am very sad and regretting buying this KB home.

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.In order for us to investigate this matter, we need more information -- the address of the home and the community name so that we can contact the correct Division to investigate this matter. Thank you.

Kb homes representatives had me enter into a contract under false impressions, then kept my ******* money even after I proved that the break in contract was no fault of mine but the representative that was not forthcoming in the qualification process

On behalf of KB Home, I sincerely appreciate you bringing this complaint to our attention. We take complaints very seriously and regret that our customer is dissatisfied. Communication is very helpful to us as we strive to achieve complete customer satisfaction.Maintaining customer personal information is of utmost importance to KB Home, but doing so limits what we can publicly share about this transaction. We were disappointed that this buyers personal situation changed and that he was unable to attend his required New Homeowner Orientation appointment or close escrow on a KB Home. After certain contractual deadlinesthis buyer was well beyond all of thema buyers ******* money deposit becomes non-refundable to cover the costs associated with holding the property off the market, among others, during the contract. We regret that **************** was unable to complete the transaction.