ComplaintsforStarving Students, Inc.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starving students- We had used this company to move us, once we were all done unpacking we noticed many things missing. I contacted the new owners of our house and they confirmed nothing was left there. These items were there when we left our old house last, some on the front porch and some in the garage. It was a small amount that we were told should only take 30 minutes to get. The next day at picking up last load went into hours, told that all that was left was four plants and a small tree and that they would need a third trip to get those picked up. There was room on truck but they didn't want them getting ruined with all the items in back of truck. So next day they went to pick up plants and took five hours to load them. The expense of this whole experience has been exspensive & the antique items that were from generations of family didn't make it to the new house. Can't say what happened but something is very wrong here with this whole situation & all that was lost at the end.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I contacted this business about moving services. I was told that they used professional movers, and that was why they charged more. On the day of the move (11/15), I realized they have no movers. They hire another moving company and charge you on top of what they pay them. I contacted them, and they offered to cancel the move and return my non-refundable $200 deposit, but the movers were already there and had started moving my things. I spoke with the owner of the other moving company to see if I could pay them directly whatever they would charge, and he told me that I would lose my $200 deposit, and that I should just contact them directly the next time. So I just went ahead with the move. All of my things were already on the truck in any case. I was extremely stressed, and at the end of the move, the mover told me the total was $807.00, minus the $200 desposit that I had already paid. This didn't sound right since they had only taken about 4 hours. I was quoted $165.00 per hour for two men plus a $65 fuel charge, should have make the cost about $725. I am not sure what the additional cost is from. I could not see the invoice on the tablet that the mover had me sign, and I was so exhausted and stressed that I signed it and paid, and gave them $113.00 tip on top of the $607.00 that I paid. The mover said that I would be emailed the invoice, so I figured I could check it then. Starving Students is a scam, and now I believe I have been overcharged and I signed this receipt without even having been able to read it. Starving Students should have their license revoked. They misrepresent what they are and the services that they provide. Note, the movers started at about 9:18am and finished at about 1:15pm.

  Business response

  11/22/2022

  Business Response /* (1000, 5, 2022/11/18) */ Dear*********** - We are honored to be able to serve you. We are pleased that you generously tipped the men sent to move you. The rate you paid is what was disclosed on a recorded call, which is a very competitive rate. (The move was 4.5 hours @ $165/hr., there was $65 fuel charge. Total $807.50.) We are so sorry you think the things you do about our company, they are not accurate. We have moved over a million people and have excellent customer service. If it would feel better in the interest of customer service we can send you a $50 refund. If you would like that please provide the address to send it to. Best wishes. Consumer Response /* (2000, 7, 2022/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the company's response. I requested a billing adjustment, and they have said they will provide a $50 refund. Please redact my name from their response. Thank you.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of move: 10/5/2022 Complaints: 1) Foreman arrived with an injured toe, wearing an open-toed sandal. This caused him to limp, move slowly, and is overall very unsafe for a physical labor job. 2) Foreman tried to shake me down for additional money to move my two televisions, complaining that he wouldn't wrap them in blankets "for free." This despite the charge for the transaction being an hourly rate. 3) Foreman refused to move multiple items, including a ladder. He told me I should just pack it in my car. I have a Honda Accord, and this is a 10 ft. ladder. There's no way I can fit it in there; this is one of the reasons I hired movers in the first place. 4) Movers left my garage workbench on its side rather than standing upright. 5) Movers left filthy handprints and dirt, woodchips, and other gunk on my mattress and couch. 6) My filing cabinet fell off the truck during unloading, breaking it apart. I only know because I saw it fall - the movers didn't even bother to tell me. I'm not sure if it was an accident or the foreman being mad at me. 7) The movers refused to move so much of my stuff that I had to rent a 10 ft. U-Haul truck to go back to the old house and move it all myself. I filled that truck to nearly full capacity. I sent a detailed email to Starving Students with this information and they have completely ignored me.

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2022/11/09) */ ********* Sorry to hear about your dissatisfaction. We are looking into to it and will advise. Best wishes Consumer Response /* (3000, 7, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because it is just a "standby" message. Business Response /* (4000, 9, 2022/11/16) */ ********* - While we cannot pay for your rental truck we are able to send you $50 in the interest of customer service. If that is something you would like please provide the address to send it to. Best wishes. Consumer Response /* (4200, 11, 2022/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) You certainly can pay the cost of the rental truck, you simply choose not to. $50 is a pathetic offer to try to sweep this under the rug. I will not accept a token recompense so you can have this complaint marked as satisfied.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩