Business ProfileforUnited Merit Van Lines

We contracted with United Merit Van (United Merit Van Lines/Kangaroo Van Lines US DOT #XXXXXXX, ICC/MC #XXXXXX) for an interstate move from AZ to TX in **** of ***** We paid approximately ******* for a full service move which was to include packing of our home with professional moving/packaging supplies. On the day of pick up, two movers came and told us they were the only crew assigned, had not been informed it was a "full pack" move and stated they did not have sufficient packing materials to complete the move. I made several attempts to contact **** ****** who was the representative we had dealt with, but could not get in touch with him or anyone from the company. Our items were poorly packed in broken laundry baskets and in many cases without any protective wrap. From that point forward, we could not get anyone to answer our calls or emails. Our truck did not arrive until well outside of the window indicated in the contract. The movers attempted to deliver items that did not belong to us. Many items were missing entirely and more items than not were damaged- some irreparably. We were told to file a claim. Today, I received a settlement offer of **** This in no way even begins to compensate us for the damages/losses. I provided the inventory where I noted many missing items and damages signed by their representatives at drop off as well as pictures of what actually was delivered. There is no explanation of where they derived such an insulting, inaccurate number. This business is a "rogue mover" and has now changed their name but will continue to engage in deceptive and unethical business practices taking thousands of dollars from consumers without providing the services promised or delivering their household goods intact or good repair, if at all. Attempts to resolve this matter directly with them cannot be made in good faith as they do not answer their phones or emails once they recognize your name/# as someone they have taken advantage of.