ComplaintsforDo Lab, Inc.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered two tickets and a car pass *********************** festival 2019 Order #: ********* for $736.10 on June 9, 2018. In 2019 my father passed *** I spoke with ***************** informing him I wouldn't be able to attend in 2019 and if it would be possible to get the tickets moved to 2020. He said yes and he exchanged me the two tickets and a car parking pass of the same value for 2020 order#**********. In 2020 the festival was cancelled. Do Lab provided a few options including a refund option and I elected to move the tickets to 2022. When I tried to elect the new tickets I was told that I had missed the transfer date and that the tickets were no longer valid. There was 1 email sent d telling me to claim the ticket. I feel this is very odd to force someone to meet a deadline to claim a ticket they had already paid for. I reached out about 3 weeks after the deadline of March 1, 2022 and tried to get the tickets, but was refused after multiple attempts. Since the service was purchased and no service was provided I am requesting a full refund. I have uploaded the original purchase. I have also screen shot the conversation with **** ********* Director of Risk Management concerning the ticket exchange.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The do lab is withholding tickets that customers bought in 2020 that had been transferred to 2022. Each ticket was around $*** - $**** mine was $******. we were given the option after the festival was cancelled due to COVID for a refund, or to transfer your tickets. I decided to transfer them, because the do lab was asking us to do that instead of get a refund which is what many of us did. Now they are saying that we did not "claim" our tickets in time, even though we paid for them and transferred them already. the email telling us to "claim" our tickets went to many peoples spam and trash or inactive email accounts. So if we did not respond to the email, they transferred our tickets to 2023 without any of us knowing until weeks before the event l. This is happening to many people who bought tickets. I've been speaking with people on ************************** and people that I know personally who are going through the same thing.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  So back in 2020 I had purchased tickets to an event called lightning in a bottle. Unfortunately I was not able to attend due to the pandemic. Which the event had sent out an email saying if we wanted to transfer our tickets to the following year or to 2022 Lightning in a bottle event. I had confirm to the event through email that I was wanting to transfer my tickets to 2022. Fast forward to today they had sent out an email regarding a confirmation about transferring the ticket to 2022. I unfortunately didn't reach the deadline to confirm, but I have confirmation of telling them that I did confirm to transfer my tickets to 2022. I spoke with upper management and I asked if they could do something about transferring my tickets to 2022. The upper management was rude and told me they had no way of helping me out and the best option is to transfer my ticket to 2023. Not even giving me the chance to explain why I wasn't able to confirm my email. I think this is unfair and I was rudely treated by upper management. I also mentioned if I could have a refund and they told me at this time they are not able to give me a refund. That is considered stealing money from a customer without any product to give. I asked you Better Business Bureau to help me out with my circumstance and hopefully reach an agreement.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a ticket for the festival Lightning in a Bottle which is ran by Do Lab. The event was ********* a couple times due to ***** and now that the festival is happening this year they are refusing to honor my ticket or give me a refund. I paid ******* on ******** **** in **** through Eventbrite and have the confirmation email. Do lab is claiming they sent me an email asking if I wanted to transfer my ticket to a future year or request a refund, and because they didn't get a response from me they're telling me that I get no ticket or refund. As far as I can tell I never received such an email or it was sent to my spam folder, and I hardly think not ********** makes it legal for them to steal my money. The emails I've ********* with whoever is running their customer service account have been very unpleasant, where they have straight up told me they are not going to give me my money back or a ticket and if I have a problem I can contest the charge with my bank.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 7, 2019, I paid $381 for a festival pass *** Lightning in a Bottle 2019. The show was canceled due to covid, and Do LaB sent out messages saying if ticket holders waited and did them the favor of not requesting refunds, they would guarantee those tickets be transferred to the next show in 2022. They sent out emails regarding the show changes but I only recall seeing more ads, not useful info - now the 2022 show is happening in May, I have contacted Do LaB back multiple times to swap my ticket out and been told that I'm too late to get a general admission ticket and there are none left, even though those tickets haven't even gone on sale yet. They said they sent me a bunch of emails with info but I looked back over the emails and it's just ads. Their only consolation offer is that I pay full price for a new ticket (now over $400) they'll upgrade it to VIP for free (which is about $700, meaning I'd essentially be paying for the VIP ticket in full just to get admission.) They refuse to refund my initial payment and now it's too late for a chargeback, plus the initial card i used has likely been swapped since that time. Their customer service has repeatedly told me that I'm out of luck with getting any refund, or even being given the general admission ticket I already bought and paid for years ago.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The owners of the ********** In A Bottle ***** festival have taken our money and refused to provide us tickets or a refund. We purchased 2 festival tickets and an RV camping pass ******** $***** for the 2020 *** festival which was cancelled due to Covid. The festival emailed 2020 ticket holders and informed us we had 3 options: 1. Get in line for a potential refund 2. Allow them to keep our $ and we would receive an upgrade to VIP tickets when the festival returned 3. Donate the money to *** We chose option 2. They claim they emailed us with details for upgrading for the 2022 festival. No email was received. Upon reaching out to their customer service to inquire about our tickets, their response was that we were listed as "non-responders" and they've kept our $*****. We now have no tickets or refund. The customer service told us to "take it up with our bank" in order to get our money back. We kept our 2020 ticket money with them out of good faith and the promise of an upgrade to VIP and they have essentially stolen our money and are refusing to give it back. At the very least I would like our money back. At the best I would like them to honor their promise and provide us with 2 VIP tickets and an RV camping pass.

• Initial Complaint

  01/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 6/6/19 I purchased two tickets to ********************** (music festival) for a total of $638. The event was originally scheduled for May of 2020, and was cancelled due to COVID. On 3/4/20 I reached out to the Do Lab inquiring about ticket holder options for refunds/ticket roll overs and did not receive a response. On 4/8/20, Do Lab emailed ticket holders indicating the event was cancelled and they were pursuing options for refunds however they did not expect to provide full refunds as they are a 'small family business' and had already spent the money on festival-related expenses. On 4/15/20, Do Lab emailed ticket holders explaining their options (apply for refund, keep ticket for when the event is rescheduled, donate ticket) on 4/15/20. I did not receive either of these emails (obtained from a friend to put a timeline together). After several failed attempts to reach Do Lab customer service using their published email address (email is the only published method of contact), I was finally able to contact them through ********** (ticket sales company the Do Lab employee to manage ticket sales). Per inquiry with Do Lab customer service, because I did not respond, I was qualified as a 'non-responder' and my ticket was automatically forfeited. After much back and forth with customer service explaining that I did not receive the email, and had not been receiving emails from them for quite some time, they have refused to reinstate my ticket or provide evidence that the email was, in fact, delivered to my email address.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩