Customer ReviewsforInvestor's Business Daily

I subscribed to a service and after discovering that the product would not meet my needs attempted to cancel my subscription. I was told that despite having the subscription for only four days no refund would be issued. A company that has a no refund policy has poor customer service in my opinion.

I have subscribed free trial by paying $1.03 ; there were no mention of automatic renewal. They automatically renewed and charged $37.27. I wanted to talk and ask them to show me the automatic renewal and and subscripts advertisement. I wanted to talked to the manager, the representative denied

The subscriber purchased a discounted introductory subscription via investors.com on 9/1/2022 (Order #XXXXXXXXX). Following is an excerpt from the Terms and Conditions of Use (https://www.investors.com/home/investors-business-daily-inc-terms-of-use/) to which the subscriber agreed at three different stages, both before and during the transaction.

The initial presentation of the offer Terms and Conditions appear in the advertisement (https://get.investors.com/ibd/ibd-digital-1-month-offer/). The second occurrence is at the beginning of the registration process where users are required to agree to the Terms before they can proceed with the transaction. The final notice occurs on the page where credit card information is provided.

"AUTO-RENEWAL & CANCELLATION POLICY

Purchased Subscriptions are auto-renewed at the end of the Subscription term and will continue until canceled by either you or the Company. You may or may not receive renewal reminders prior to being charged for such renewals. Renewal prices are subject to change. In the event that the Company is unable to process your credit card payment (when applicable) for a payment or renewal, we reserve the right to terminate your access to Services without prior notice. You may cancel your Subscription at any time and the Company may terminate, or change a Service at any time.

If you wish to cancel your subscription, you will not be credited with a prorated refund for the unused portion of your subscription. You will retain access until the end of your term and your subscription will not be auto-renewed.

Should you object to any terms and conditions of this Agreement or any subsequent modifications or become dissatisfied with a Service in any way, you agree that your sole recourse is to immediately: (1) discontinue use of the Service(s); (2) terminate your Subscription; and (3) notify the Company's Customer Success Department of your termination. To cancel a Subscription, you can either: (a) call the Company's Customer Success Department at X-XXX-XXX-XXXX in the United States, or XXX-XXX-XXX-XXXX for international calls (hours of availability are available at askinvestorhelp.force.com/s/); or (b) login to your account at www.Investors.com and click "My IBD" to view your profile and then click on "View My Online Subscription" and click cancel.

FREE TRIALS & SPECIAL INTRODUCTORY OFFERS

If you sign up for a trial or introductory offer to a Service (collectively, a "Trial"), your Trial will automatically convert into a continuous, regularly priced paid Subscription at the end of the Trial period unless a cancellation request is received prior to the end of the specified offer period as further set forth below. Such regular Subscriptions will auto-renew unless otherwise stated in the offer that you accepted. For details, refer to our AUTO-RENEWAL & CANCELLATION POLICY and our REFUND POLICY."

Should the subscriber have any additional questions, comments, or concerns, IBD Customer Success can be reached XXX-XXX-XXXX, Monday through Friday, 5:30am - 5:00pm Pacific Time.