ComplaintsforFidelity National Title
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
IN 2004 my mother bought her home and received the grant **** from united title who had originally created the **** to the home. in which there was a word misspelled. were in the middle of a application and cant move forward due to this small mistake. were trying to get this mistake corrected and we cant contact anyone from that company i believe it went out of business. i tried there website which i found in some old paperwork when the home was bought "unitedtitle.com" it redirects me to FNF.COM FIDELITY NATIONAL FINANCE. I reached out to said company described the situation and a *********************************** AVP, BRANCH MANAGER confirmed "fidelity did take over united title when they went out of business" they sent me a claim form which i filled out and sent back to them then got redirected to someone else. i eventually was told over the phone they had transferred it over to the legal department and they said there's nothing that they can do because its not their company. informed them fidelity bought united title company and was told to do my research. and dismissed. ** trying to fix this mistake that wasnt caught earlier and this company is said to have bought out united one therefore since they took over there accounts they should be able to help fix this issue.Business response
07/11/2024
Hello,
This complaint was received by the Fidelity National Title office in *****************. It appears the complaint does not have to do with anything in our office.
The party named in the complaint is out of the Fidelity National Title office in ************
Please let me know if you need anything further from me
*****************
Fidelity National Title-******, **********
Customer response
07/16/2024
Hi I was wondering if there had been any updates regarding my complaintBusiness response
07/22/2024
The attached complaint is for Fidelity Financial which is not related to any business I handle directly. My contact information listed with BBB is specifically for Complete **************** Services, a subsidiary of FIS. In reading this complaint, I noticed the person who apparently referred the consumer to Fidelity appears to be associated with Fidelity Title. Our company is not a finance company or a title company. Please redirect this complaint back to the source because it is not related to our business. Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.