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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Attached is copy of the contract made between me and Ghost ************ In December of last year I contracted them to market my previously published book. To date they have failed to provide the services they were contracted to do. They were to publish my book on multiple platforms but to date they have only published on ******. They were supposed to provide an aggressive social media campaign. To date they have only created a ******** page that has not have a posting since early August and no traffic to the page. They convinced me to purchase a website and domain. To date the website is up but again no traffic. I have contacted them multiple times but only get empty promises and now they do not respond at all.Initial Complaint
08/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In May 2023, I invested $1000.00 for editing, a 46-month social media campaign, and the book's publication on Amazon. On June 28, I further invested in an 18-month contract for an epic marketing and social media campaign totaling $5600. Regrettably, the marketing campaign was abandoned months ago despite being scheduled to end in December 2024. See the attached Doc, ************************* email 1, outlining the marketing and social media campaign and guaranteed sales amount.The website, a key component of the campaign, was created at the barest minimum. It also lacked a sales system, which was supposed to be the primary focus of the marketing campaign. Today, the location of the website and trailer are unknown, although they were initially created. In addition, I was persuaded to invest $2500.00 for an audiobook. As mentioned in the attached Doc, ************************* Audiobook Email 2 refers to the guaranteed sales of the audiobook. The email was dated July 14, 2023, and thus far, there have been zero sales on the audiobook.Despite their rare professional emails to resolve issues, the results have been non-existent, adding further to the frustration and dissatisfaction.*********************, *******************, *******************, and *********************** were the four prominent people working on the marketing social media project. I have communicated numerous times regarding the website and the lack of a marketing campaign. On May 29, 2024, *********************** and ******************* had the audacity to try to upsell me on a similar marketing campaign. I refused to invest more money due to the unsuccessful sales history and lack of communication.For obvious reasons, the website has not sold any books, and there has been no indication of advertising on Google.Overall, 55 eBooks and two books were sold on Amazon, which comes to less than $100 in sales. I could have marketed the Amazon book for roughly $100.00 through ************** Due to their failed promises, I have requested a refund several times to no avail.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.