ComplaintsforEl Gallo Giro

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dear El Gallo Giro Corporate I hope this email finds you well. I am writing to bring to your attention an unfortunate incident that occurred on Monday, April 28, 2024, Your Restaurant El Gallo Giro ******* premises.On that day, upon exiting Motel 6 I discovered that my vehicle was in the process of being towed by a company called *****************. It was distressing to realize that my vehicle had been hooked up to their truck without my knowledge, as I had parked in what I believed to be a designated parking area for Motel 6 guests. Subsequently, I was informed that I needed to pay $500 to have my vehicle released. In a state of urgency, I promptly made the payment to avoid further inconvenience. However, upon revisiting the parking area, I noticed signage indicating that the parking was private property belonging to a neighboring restaurant. The signage also listed the company responsible for enforcing parking regulations, which was not ***** Towing, but Inland Towing.This experience has left me deeply concerned about the parking situation at your Restaurant El Gallo Giro and the practices of towing companies operating in the area. I believe there may be a misunderstanding or oversight regarding the parking arrangements, and I would appreciate your assistance in resolving this matter swiftly.I kindly request that you investigate this incident and provide clarification regarding the designated parking areas for your customers Additionally, any assistance you can offer in obtaining a receipt for $500 payment made to ***** Towing would be greatly appreciated.Please let me know the appropriate steps to proceed in resolving this issue. I can be reached at ************** at your

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I sent this email to them on 12/24/23..Saturday 12/23/23 I purchased 60lbs of masa de ***. A lady helped me with 3 grocery bags with 2 bags each. We began the process for the tamales and ran out of the 6 bags quick, we went to ************************ store and purchased 4 more 10lbs bags. When I saw the bags and lift it, they felt heavier than the 6 I got earlier. I checked my receipt and realized they charged me 12 times for bags weighing a little more than 5 lbs each. But I only received 6 bags. I called immediately to the Canoga store and was told to call today Sunday 12/24/23 and speak with ** or ****** not sure but she is the general manager. I called at 1 and was told she busy and couldnt come to the phone by ***** and she claimed they gave me 10 lbs per cameras. I said no they game me 6 5 plus lbs each plus I was not charged for 10 lbs bags, she said to call back in an hour and I can speak to the manager or come in. I told her I would be in later and she said she wasnt sure if she will be there. I told her so youre telling me if I go no guarantee she will be there. She said no, she could leave whenever she wants. So I told her I would call in an hour. Which I did, I called at 2 and the person that answered said she was in a meeting and I told how convenient , she transferred to ******* who she said was a manager. I explained the situation and she said she would transfer to the general manager and I was on hold for an hour. It is Christmas Eve, I have things to do and I will be out of town next week. I have attached a copy of the receipt and a screenshot showing how long I was on hold. Times are hard and I cannot afford to waste almost a hundred dollars that I dont need too. Please handle and reimburse me for the 30 plus lbs I didnt receive from you Canoga Park store.You can reach me on my cell at ************.Thank you,***************************** Included the attached photos showing how they left me on hold for an hour and a copy of the receipt.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My credit card was ****** charged by this store *** ******** Billing address: **** ** **** *** S ******** City ** XXXXX Tel: XXXXXXXXXX This card was in my possession Disputing the changes on my credit card last 4 fight # **** card # **** xxxx XXXXX Total 4 charges on my card total $ ****** 1st charges . ******** ****** (TR#XXXXXXXXXXX,XXXXXXXX ******** 2nd charges ******** ****** (TR#XXXXXXXXXXXX, XXXXXXXX ******** 3rd Charges ************** (Tr#XXXXXXXXXXX,XXXXXXXX ******** 4th Charges ********* ****** (TR# XXXXXXXXXXX,XXXXXX ******** I bring that attention to to***** July 24th 2022 and July 27, 2022 Manager of the store to dispute the changes but he refuse to do credit to my account. The reason was the store policy they are not allow to dispute the charges from individual.

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