ComplaintsforMonrovia Chrysler

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I own a 2022 Jeep Gladiator, and when it reached ****** miles, I started experiencing a serious issue: the "Service Shifter" message would flash, the steering wheel would become hard to turn, and the check engine light would come on. This is extremely dangerous as it makes steering nearly impossible while driving. To temporarily fix it, I have to turn off the car and restart it, but the problem keeps recurring.I have brought my vehicle to the dealership three times for the same issue, and each time they failed to find anything, as documented in their records. Recently, when the check engine light turned on again, I managed to drive to the dealership despite the steering wheel being nearly unturnable. I explained the problem to two service staff members, including ****, who had helped me previously. I emphasized that turning off the car would reset the check engine light, making it harder to diagnose the problem. **** noted my concern inaccurately and suggested that rats might be chewing the wires, which I found absurd and frustrating. After having my jeep at the dealership for over 30 days, and lack of communication On July 15 the jeep was finally "ready" they gave me the paperwork showing some things were "fixed" when i drove out the dealership within the 10 minutes of driving the same issue showed up, they didnt fix anything!!! I emailed the service manager **** and he gave me a bs excuse that they fixed what was fixed reccomended via "factory" which i dont know what they recommended because the jeep has the same issues, i uploaded proof of the issues happening while i was driving back to the dealership, and showed proof to **** the manager that the same issues where happening and his bs reply. The service department's negligence is not only inconvenient but potentially life-threatening. I am furious with the poor service and lack of communication.

• Initial Complaint

  12/24/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We bought a brand new Jeep Trackhawk for $******* and within two days a spring in the engine broke, broke a valve, and split the head. The engine is seized and a Jeep dealership in AZ where it was towed has informed us it needs a new engine. The dealership is refusing to take the vehicle back. They have been terrible in regards to doing anything to help us. The car is so new Chrysler did not even have record of the car being sold. We had to pay for our own towing and rental car. They said they would reimburse us but it hasn't happened and they have lied to us so I'm not sure that will even happen. On December 22nd ***** the sales manager told us we could return the vehicle for a full refund. The next afternoon when the general manager (****) finally addressed the situation she said she would not take the vehicle back. We have been informed at the very least this repair will take 6 weeks at the minimum. If they can find an engine. According to California lemon law the repair can not take more than 30 days or the dealership has to take the car back. We want the dealership to take the car back and process a full refund.

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