ComplaintsforWestcoast Auto Sales

• Initial Complaint

  10/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Subject: Formal Complaint Regarding Optional Products I am writing to formally express my dissatisfaction with the recent purchase of my vehicle from Westcoast Auto Sales. During the transaction, I was sold optional products, including an alarm system and paint protection, which I did not agree to. Additionally, the alarm/ paint protection was never installed.Despite my numerous attempts to reach out via email, phone calls, and text messages, I have not received any response. Furthermore, I never received a pre-contract disclosure outlining the added products, which is concerning.I would appreciate your prompt attention to this matter and look forward to resolving these issues as soon as possible.

  Business response

  10/29/2024

  Hello,

  Kindly expect a response very soon. The concerns are being looked into and will provide an update as soon as possible.

  Thank you,

  Customer response

  10/30/2024

   
  
  Good evening, I am rejecting this response because I have yet to receive any action from *******************. Call/email about this issue and refund   Their unprofessionalism  is extremely dissatisfying! 

  Business response

  10/30/2024

  Hello,

  Again to confirm your concerns are being looked into. Kindly be patient while our review of your claims is completed. You will be notified as soon as possible.

  Thank you,

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  West coast auto sales added 2 insurances to my contract without me knowing until I received a hard copy of my contact. The insurances were the gap insurance and another insurance that supposed to be unlimited mileage . This happened n 7/15 and when I went to cancel the insurances that were added on 7:17 . *********** ******* the guy that added the insurances said that the money was going to be refunded soon, but almost 3 months have passed and the sales manager nor the finance *** *********** gives me an *** on the money which is almost $5000. I emailed the gap insurance and replied back that they never received the payment for such insurance therefore they cant refund money that never received. I keep emailing *** dealer but they dont reply to my emails

  Business response

  10/04/2024

  Good day,

  Cancellation process is about 60 days for optional products. Kindly be patient with the process and be assured all refunds will be drafted.

   

  Thank you,

  Customer response

  10/04/2024

   I am rejecting this response because:
  
  It has been more than 60 days  I cancelled on 7/17/2024 and is already 10/4 almost 90 days and I’m getting charged interest on these insurances that I was added. I request that in addition to the almost $5000 I request to get paid the interest that I’m getting charged for this for almost 90 days already.

  Business response

  10/09/2024

  Good Day,

   

  Kindly contact the office immediately and ask for Alicia Marquez for update on your request M-F 9am to 1pm. You can email as well at info below.

   

  (909) 626-1232 Ext 113

  alicia@westcoastauto.com.

  Thank you,

• Initial Complaint

  09/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Their advertised price is VERY different from what they quote you at the dealer. They tell you that they have to add the additional three add ons: GPS Tracker up to $1,495.00 , and Theft Deterrent up to $1,495.00, Appearance Package up to $1,495.00... because their car is so cheap. I know that auto dealers can get sneaky, but this dealer was upfront about telling you that I do not have other options. There needs to be some kind of accountability on what this dealer can do. People spend time to go to the dealer, just to realize that it's not what was advertised. Oh, and their so called manager's special discounts ($500) only applies to extended warranty that you purchase on top of those three add ons that they force you to purchase. And they also say that they'll give you $500 more for your car, but they tell you that they will not match CarMax quotes (because their quotes are usually too high). It's just bad business practice in my opinion.

  Business response

  09/28/2024

  Good day,

   

  Prices are advertised online on company website. Products are optional and Sales Representatives are trained to explain all types of products the dealer has to offer its customers. We appreciate the opportunity and wish you the best at finding best car and deal that suits you.

   

  Thank you,

   

• Initial Complaint

  09/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to the dealership on 9/6/24 to look at a car. They had an ad in the AutoTrader for a specific price. When I sat down to talk about purchasing the car they said that wasn't actually the price. I was told I needed to add $4,500 to the advertised price. This was NOT mentioned in their ad. They are using bait and switch practices to get you to come in. Very dishonest business.

  Business response

  09/16/2024

  Good day,

  It is company policy to provide breakdown of all products available for customer purchase. All products such as accessories, warranty and gap, if applicable, are presented to all customers along with description and pricing. Such products are optional and clearly stated online, third party advertising and on purchase contract. 

   

  Thank you,

  Customer response

  09/17/2024

   I am rejecting this response because:
  
  In their response they claim the added features are optional and the customer does not have to pay extra.  That is simply not true.  I was told I had to add $4,500 to their advertised price.  I was ready to purchase the car until they sprung this on me and I left.  I have since seen multiple ****** reviews of this business and other customers also state the very same thing about them.  They are very dishonest and are trying to bait and switch their customers.

  Business response

  09/19/2024

  Good day,

  The feedback is much appreciated. Optional products are all presented in description, benefits and pricing to all customers. We understand customers have a great number of options out there and wish you the best in your endeavors at finding you next car.

   

  Thank you,

• Initial Complaint

  09/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I found this vehicle advertisement online for $38,292. *********************************************************************************************** I called on September ******* and offered to pay full list price plus Tax, Title, and License. The ********************** *** said it was not available at the advertised price. He stated that it is their policy to list vehicles at one price and then require the **** Theft Deterrent, and Appearance package. He claimed that those prices were disclosed as required in the advertisement. As of the time of this complaint, the ad states: "We offer GPS Tracker up to $1,495.00 , and Theft Deterrent up to $1,495.00, Appearance Package up to $1,495.00." When I pointed out that they are not disclosed as required, he told me that they would be required add-ons, but that they could potentially be negotiated down in price in person. He refused to put this in writing.I then attempted to work with another *** via email. I requested a price quote via Autotrader.com and specifically included the list price of $38,292. I received an email back asking when I could come in and test drive. I responded that "I do not need a test drive. I would like to purchase the car at the advertised price of $38,292 plus TTL. I do not want any of the dealer offered add-ons. If you can sell this car at the advertised price, I will wire funds immediately and take delivery by month end. Please confirm your out the door price in writing if the car is available for $38.292 + TTL."*************************** responded: "great ! what is a good number to reach out to contact you to get some more information" This is another attempt to avoid putting the price in writing.I then responded: "Please answer my straightforward question. Is the car available at $38,292 + TTL?" He immediately ghosted me, refusing to admit the bait and switch in writing.

  Business response

  09/16/2024

  Good day,

  It is company policy to provide detailed description, benefits and pricing for all products and services available to customers once applicable. All products and services are disclosed online and third party advertising media. Customer has the right to be informed on such available products from accessories to gap and warranty if applicable. Products are optional and at customer discretion per online disclosure. For any further assistance contact dealership during business hours.

  Customer response

  09/19/2024

   I am rejecting this response because:
  
  I was told directly on the phone at first contact that the nearly $4500 in GPS, Theft Deterrent, and Appearance Package were mandatory despite being listed as optional. Dealer continues to be evasive and while claiming in an email that they would accept the advertised price, they will not commit to a sale at that price by executing a sales order, accepting a down payment or wire transfer for payment. They continue insisting that I drive all the way to the dealership with no promise of the vehicle's availability. *** continues to throw obstacles to the sale and only pays lip service to honoring the advertised price. When he told me that they accept loan applications online, I offered to do so, but he then claimed they wouldn't be processed again until and unless I drove two hours to get there with no promise the car would be available. It is obvious that they have no intention of holding the vehicle and they will simply move the goalpost again if I arrive with a Cashier's Check.

  Business response

  09/19/2024

  Good day,

  Company policy not to hold a vehicle and customer must be present to verify identity. Optional products are detailed in description and pricing to all customers. It is ********************** guidelines to detail all optional products, benefits, and pricing to all customers.
  
  We appreciate your feedback and understand all customers have a good number of options out there. Wish you the best with your endeavors in searching for your next car.

  Thank you,

• Initial Complaint

  05/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Westcoast Auto Sales posted a car I was interested in buying for $23,888 (screenshot attached). The price is clearly posted on both their own website and autotrader.com. I drove 45 minutes with an appointment in order to purchase this car. Upon discussion, the dealership stated that I HAD to purchase 2 or more additional packages (GPS, catalytic converter insurance, or a fabric/paint coating), each costing $1495 for add-ons that I didn't need and are wildly overpriced, in order to get the posted price. They refused to honor the $23,888 publicly posted price without me purchasing the add-ons. They claim the add-ons are optional, but they REQUIRE it in order to get their posted price. This is bait and switch. I would like Westcoast to post their REAL price that does not require add-ons. The add-ons are buried in another page in fine print.

  Business response

  05/29/2024

  Hello,

  Price of vehicles are as advertised online via company website. All products, if applicable, are optional and detailed on company website as well. Prices are not negotiable and wish you the best taking your business somewhere else. 

   

  Thank you,

  Customer response

  05/30/2024

   I am rejecting this response because: Westcoast Auto Sales misuses the word "optional." They literally require you to purchase one of their overpriced options packages in order for them to honor their advertised price. It is certainly not clearly marked on their website or any other website (see attached). Classic bait and switch.
  
  
  

  Business response

  05/31/2024

  Hello,

  Prices on all units are listed clearly on website. While prices are not negotiable, we pride ourselves on providing best product(s) at the best price in the market. Best of luck taking your business somewhere else.

   

  Thank you,

• Initial Complaint

  04/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is an issue of false advertising and if there is no adverse actions from conducting this type of practice, I guess I really don't have a *************** ok with that. I would like to know if there any other option I might have to follow up on regarding the incident I had with Westcoast Auto, aside from writing a review and filing a compalint. This is what occurred; On 4/18, I went to WestCoast Auto in ********* to check a car out that I was interested in buying for $22,888. It was approx. a 45 min drive to the dealer, I had offer for $17000 from car *** on my car and on their website, it states this "For customers trade-ins, we guarantee the best trade-in value anywhere, and promise to match any written offer by any other reputable dealer", this did not occur. We sat down to figure out what the total price was going to be which I going to pay in cash. The sales rep started to inform me of some premium packages ($1.495.00 each) that I had options to get with the car or at least I thought. With the packages the car is now at $28k, excluding ************** I informed the guy I didn't want the packages and replied to me he couldn't sell me the car without them, he would be losing money. I said forget it and walked out. Isn't that false advertising??? It also states this on their site "At Westcoast Auto Sales, these are the words we live by. Our vision of integrity and transparency is not an option, but a mission". So much for integrity!! In regards to the premium packages it states We offer GPS Tracker up to $1,495.00 , and Theft Deterrent up to $1,495.00, Appearance Package up to $1,495.00. They are advertising this car on other websites cars.com. carfax, etc. for the $22888. If this is an issue of just bad business practice so be it. Thanks

  Business response

  04/24/2024

  Hello,

   

  Please contact floor manager at your convenience at **************. Add-ons are optional per company disclosure on company and all third-party websites. 

   

  Thank you,

  WCA CR

  Customer response

  04/27/2024

   I am rejecting this response because: I don't know the reason why they wanted me to call their sales manager & to give me the opportunity to buy the car at the new price of $27,888. Their sales practices are shady!!!

  
  

  Business response

  05/01/2024

  Good day,

  The response was NOT an invite to purchase the vehicle. It is understood customers have options and have the opportunity to take their business elsewhere. Prices on vehicles change based on market conditions and current market values. 

  Thank you,

• Initial Complaint

  04/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to purchase a new car on January 17th, 2024 at Westcoast Auto Sales, ********* **. A couple days after my purchase, ***** the finance manager, called and claimed that the bank did not agree with my interest rate and that he will be mailing me a new contract for me to sign. I didnt understand why, and waited for the contract to arrive. The interest rate went up 4% and over $700 for the monthly car payment, instead of the $635, we agreed on. I did not sign it. I did not hear from the car dealership either. On February 16th, the car payment app Ally notified me that my $704 car payment is due soon. I called ***** and he said I verbally agreed over the phone about the higher interest rate. Which is not the case, I contacted **** and they sent me a copy of the contract from the dealership. After looking at it, I noticed my signature is copy and pasted on the new contract that I never consented to, and never physically or virtually signed. I still have the physical contract that they mailed me, unsigned. But they decided to forge my signature and try to make me pay the higher price. I decided to return the car, and ***** tried to pressure me in staying and that he found a bank that can keep me at the original rate that I wanted. ***** texted me that his boss is really on his case and he needs my help. I decided to still return it on February 25th. In ****** office there is a sign saying NO verbal agreements, everything MUST be signed. ***** said he will mail me by 3k down payment deposit, and when I called the dealership, they said they wont mail it out, and it has to be picked up. I contacted the ** and left a review. I thankfully received my trade-in car and my deposit back. I will provide screenshots of my original contract, the new contract with my forged/copy and pasted signature, text message screenshots, and the emails I sent about the unethical and illegal practice they were doing.

  Business response

  04/05/2024

  Good day,

  The claims are under active investigation by the company. The claims are definitely not in with company practice or policies. Company NEVER had an incident per claimant description. Company has ZERO tolerance for any such claimed described practice. 

  All said, the dealership did unwind the business with claimant. Vehicle and trade surrendered, downpayment returned in full and all contracts voided. The manager CALLED claimant while file under further investigation with no response. Further questions needed to be answered by the claimant for the investigation to conclude. Claims are taken to utmost level of seriousness, but claimant did not respond. 

  Dealership did void and cease ALL business with claimant before the latter raised all such claims. All purchase and contracts were void and downpayment refunded in full. No business with the claimant.

  Thank you,

  *******************,

  General Manager

• Initial Complaint

  08/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a 2019 model 3 tesla and agreed to buy the extended warranty for my car but after doing my research and looking at tesla warranty I dediced to cancel my extended warranty which is with in my right if I decided to as stated on the contract that I sign. I did what the dealer ask me to send the picture of The odometer and picture of the contract and display of the tesla. Send the email and they got it they said it was gonna take 60 to 90 days to refund the finance company the money of the extended warranty and they did not send it it I call again and said that they made a mistake and I was supposed to send it to infodesk@westcoastautosales and I did and they still havent refund it Now the finance company dont answer my calls or reply to my voice mails please help me my phone number is ************

  Business response

  08/24/2023

  Good ********************** records, customer request to cancel warranty was received on August 14, 2023. Cancellation has been processed with no delay per customer request. ******************** was advised refund will be collected by the lienholder of their auto loan. He was also advised to check with his lienholder for the applied balance of refund in 60 to 90 days from the date of cancellation. As of today's date, the cancellation is still within reasonable time frame. AGAIN, ******************** is advised to check with auto loan lienholder in 60 to 90 days from the date of cancellation on August 14, 2023.

   

  Thank you,

  WCA

  ***************************

  *************************

• Initial Complaint

  11/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Westcoast auto should not be trusted. They are will give you the bait and switch adding on extra mandatory ‘security’ and ‘detailing fees.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩