ComplaintsforHunt Propane Inc
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On April 3, 2024, I came home to find my central heater not operating. I had placed heater at 60 degrees. My husband is in hospital and therefore, I'm staying at the hospital. I called a Heating and Air Technician and paid those expenses, only to find Hunts Propane did not fill my tank! I called Hunts Propane, which I HAVE HAD an excellent account with since 2005. I was told I was past due on this account and I inquired WHY I had not been informed, the company DOESN'T send out monthly statements. The rep/manager stated that they had called 3 times during March at a number I DIDN'T recognized. I know that if this number was initially valid, it hasn't been for over 15 years. I've been picking up my mail on a weekly basis and there HASN'T BEEN any written correspondence nor any SLIP on my door! I was justifiably anger and offered to call back when I WAS NOT so heated. I BELIEVE IT IS NOT LEGAL TO TURN OFF THE HEAT WITHOUT PROPER NOTIFICATION! The manager called me back, I told her I planned to switch providers she offered condescending info about how to resume my services. I again told her I planned to switch providers. She tainted that I would be COLD tonight. I told her that I planned to return to the hospital to be with my husband! Initially, she told me that the company would remove equipment on the same day and then, it turned into tomorrow. Very unprofessional behavior! And I DO NOT now the extensive amount I paid to this company since 2005, and my recent usage SHOULD NOT have *** high since I'm residing out-of-town! The equipment provided my this company is outdated and HAS NOT BEEN maintained, the Heating and Air Tech remarked on loose links and the smell of propane around the tank! The resolve is this company has LOST my business but I would like them to answer for their malfeasance!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.