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            Business ProfileHome Warranty Services

            Home Warranty Plans
            BBB accredited business

            Contact Information

            5000 Birch St Ste 3000

            Newport Beach, CA 92660-2140

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            Email this Business
            (888) 695-1482

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            Customer Reviews

            1.82/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            173 complaints closed in last 3 years

            118 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 11/22/2024

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers home warranty plan services.

            Business Details

            Location of This Business
            5000 Birch St Ste 3000, Newport Beach, CA 92660-2140
            Email this Business
            BBB File Opened:
            12/13/2021
            Years in Business:
            3
            Business Started:
            2/17/2021
            Business Incorporated:
            12/6/2007
            Accredited Since:
            11/22/2024
            Type of Entity:
            Corporation
            Alternate Business Name
            • Administrative Solutions Corporation
            Business Management
            • Mr. Anthony Roose, Associate
            • Mr. Graham Norris, CEO
            Contact Information

            Customer Contact

            • Mr. Anthony Roose, Associate
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Purchasing home warranties

            Customer Complaints

            173 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            After deciding that we no longer need services we tried canceling our policy with Home Warrenty Services. The billing department is the only number that you can get ahold of a live agent and they claimed, "you can not cancel your policy until you have your account updated on payment." I have tried to get in contact with costumer service and only get a recorded message from ****** and no calls back from a live agent. Billing continues to harass me with text messages and calls about payment when we have already told them we want to cancel the policy and no attempts are made on there end to get me in contact with costumer service.
            Read More
            Read 172 More Complaints

            Customer Reviews

            82 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jeanetta R

            11/08/2024

            I do not understand why I have to wait for paperwork to cancel this service. I've been trying to call for the last 3 to 4 days and I always get the automated service that does not understand English language. I called twice to have someone call me back. It took forever and even over the 30 minutes of a call back that they promised when I finally did speak to someone they said I had to wait for the paperwork to come in the mail in order to cancel. I am very upset and disgusted with the service and this company. All my mother wants to do is cancel. We should not have to wait for paperwork to cancel. Every time I call either one of the 800 numbers it's always a run around. If more money is taken out of my account before this service gets canceled I will be contacting a lawyer to take care of this situation for me. I am tired of calling these numbers and not getting the results that I'm asking for.

            Home Warranty Services Response

            11/13/2024

            **** you for reaching out, and Im truly sorry for any confusion or frustration caused. We've reviewed the details of your account, and based on our notes, it appears that on November 4th, you or your mother spoke with one of our representatives, who discussed the policy and agreed to review it further based on that conversation. We want to clarify that this review was not something we intended to impose, but rather a part of our standard process for addressing specific inquiries. It seems there may have been some misunderstanding regarding this process. We want to assure you that weve been in contact with you multiple times to try to resolve this matter, and were committed to ensuring that this situation is handled to your satisfaction. As of now, we will go ahead and cancel the service and issue a refund.We apologize for any frustration this has caused, and we appreciate your patience as we work to resolve everything. If you have any further questions or need additional assistance, please dont hesitate to reach out. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST
            Read 81 More Customer Reviews

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