ComplaintsforMassage Heights
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The massage therapist, *******, seemed as if she was intentionally missing the standard muscles in my body. She was leaning against my entire body and massaging my bones. I left, with zero relief, feeling like I still needed to get a massage, tense, and a stiff neck for the next few hours. It was if she had no training whatsoever. *** tried to reach me twice, but the phone tag ended, having never to resolve the issue. All I want is my refund of $89.99.Business response
09/21/2022
He came in for a couples with his wife, and when they both left, he told the front it was a fine service. Our Manager called him twice and he calls back at 8pm at night well after she have left for the day. He had the full service from one of our 5-star rated massage therapists.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.