1 Customer Reviews
Review from Keith & Kiley P
1 star01/26/2024
Terrible customer service. Returned side by side on 01/02/2024. Was told everything looked good and we would get our deposit back in **** business days. That didn't happen and I tried calling only to get a voicemail that was full. Tried emailing the company never to receive a response. Finally on day 15 of waiting for our deposit they answer their phone on my 3rd attempt telling me there was some problem with their stuff but we should have the money in our account by the following Friday, 01/26/2024. Today is that day and there is no money. I have called several times and no one will answer the phone. I thought it was strange the guy said to me they weren't trying to keep our money, they aren't that kind of company - but indeed they are. He even tried to tell me there was something wrong or damaged on the side by side which was very surprising considering at the time of return I was told all was good. No worries, I took a video of the side by side in their parking lot before ever driving away with it so I can prove the condition at the time of rental. I do not understand why they are making this more difficult for themselves.
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