ComplaintsforSafe Auto Transport
Current Alerts For This Business
BBB has received a number of consumer allegations concerning Safe Auto Transport which appear to contain a pattern of similar concerns. Consumers have generally alleged that their vehicles have been damaged while in the custody of Safe Auto Transport, the company misses delivery and/or pickup appointments, and the company increases the price above what was originally quoted and agreed too.
BBB wrote to the company on May 16th and May 23rd, 2023 requesting an explanation for the allegations and any steps they have taken to remedy the issues, but as of today's date the company has not responded.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I E-signed a contract with safe auto transport and they were supposed to pick up my car. Then they demanded more money. So I agreed. And paid more. Then the drivers truck broke down and they are in the shop trying to get it fixed . They are liars money hungry leeches I sent them pictures of my DL. They printed up a quote and I signed and agreed to everything. My car has still yet to be picked up. I called their office and they dont know anything and I believe they are all scams. Please help and take this company down I have screenshots of everything, confirmation dates of car scheduled to be picked up , quotes , contracts signed, lies of truck being broke down, ets you name it I have all the proof ************ please reach out to me if you need proof. ***************************** is my name.Business response
01/16/2024
Hello Mr. ***********************,
This is **** ( General Manager ) with Safe Auto Transport ****** the company you gave a negative rating ). Let me start by letting you know that we are sorry about your experience but we are not the company that you are complaining about or caused this issues. I have seen that you added documentation about Neptune Transport ( they are the broker you worked with ), they are the ones that should be receiving this negative rating. We work with brokers only by contract ( they assign us the loads with all the information, pricing etc. ) and we have never changed/asked for more money other than what the contract was setup initially. Brokers will give you all kind of false information in order to protect their interest ( they charge you a fee to make the connection between us, the transportation company that will actually do the work and yourself, the customer ). Again, our apologies for how your transport was handled by them but this has nothing to do with our company.
Kind regards,
Safe Auto Transport Inc.
Customer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, can you please edit my complaint to Neptune auto transport I was confused to which company it was that provided terrible service but I have proof of everything I was just confused to what company it wasInitial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a vehicle transported from ********** to *******. My vehicle was delivered damaged and I did not take delivery of the truck because of the damaged caused by the transport company. They agreed to fix it and 2 weeks late on sept 21 ********************************** a lot without them fixing it. I had to file an insurance claim with my own insurance to get it solved. They have not given their insurance agency the proper paperwork so they can complete the process. As told by his agent they can not force the insured to give them coverage information. And I should just get it foxed myself.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.