ComplaintsforMTD Kitchens
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My kitchen cabinet were installed at the end of 2016, beginning of 2017 and have been the bane of my kitchen existence since they were installed. Right away about 80% of them had to be replaced because they were weirdly wrinkling. Ever since then they've replaced one that the paint just kind of smeared right off, however, the replaced one is now a different shade of paint than the other ones. They replaced another warped pantry door. They had to replace the panel on the side of the pantry cause it just cracked to pieces. They've adjusted the hinges so many times because they don't soft clothes, they don't close at all. So I have been dealing with this, ïï��ï�� and other cabinet issues since 2017. In 2019 they were going to replace the other warped cabinet doors but then the pandemic hit. They had me send them pictures and measurements, and I was told to be patient, be patient. Then I was ghosted. After not hearing anything for months, no returned emails or phone calls. several months ago I put a very bad review on yelp, and MTD contacted me again. This time the lady sent someone out to repair the hinges (which actually made them much worse) and he took pictures of the warped cabinet doors. And then, once again, I was told be patient, be patient, be patient. And then I was told, well 5 years have gone by so this is normal wear and tear. It hasn't been 5 years and this just happened, it's been 5 years that MTD has been dragging this along. After point that out to ******* what do you know, I was ghosted again. I then contact***** who told me he was going to take this to the GM. After waiting and waiting, I contacted***** again, and this time was told that it's been 5 years and due to the lapse in time, it's normal wear and tear. And also since I went through a contractor to purchase the cabinets, it's not MTD's responsibility I have I every text and email correspondence with MTD since 2017. I have videos that your format does not allow uploads.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.