ComplaintsforArco AM/PM GS Station
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
07/11/23 7:46 pm.I went into Arco on ************ in ******* **.I wanted to buy lotto and one pack of cigarettes. However there was a sign above my cigarettes that stated save $2.20 when you buy 2. I bought 2 packs. And I was told I couldn't buy lotto due to it being after 7:45 pm. My total was not on the pin pad. I paid. I wasn't given a receipt. I had to ask for it. Then I addressed my concerns with not saving the $2.20. He said we don't have the loyalty program at this store. Why advertise it then!!Business response
07/27/2023
VERY SORRY THAT THERE WAS A MISUNDERSTANDING ABOUT ***** LOYALTY PROGRAM THAT IS THOUGH THE **** ***. WHEN YOU HAVE THE *** AND JOIN THE TABACCO LOYALTY YOU HAVE THE OPPORTUNITY TO SAVE MONEY. LOTTO- ON A DRAW NIGHT THAT DRAW STOPS AT 7:45 PM, THEY CAN BUY A TICKET FOR THE NEXT DRAW. AS FOR THE *** PAD IT WAS A PROBLEM THAT HAS BEEN RESOLVED.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.