ComplaintsforBroken Wheel Custom Cycles
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In August I took my dirt bike in to have a fresh cylinder hone, new pistons and rings put in. Per our agreement, I paid for the new parts and was told my bike would be ready in a few days. I was avoided for months and when my bike was finally given to me, it wouldn't start. Upon closer inspection I realized the parts I paid for were never put in. When I complained to the owner I was pretty much told " tough luck" and that " I was acting entitled". Entitled to services I paid for?????Business response
10/15/2024
this complaint is more family related. **** **** is my son. he brought in his 2001 ****** with a blown motor. I made a agreement with him to alow him to do the repairs under my supervision. he was to do all repairs himself to learn the trade.. He agreed to come in to my shop and work for a few days tand also work on his own bikeunder my supervision. He came in the next day for a couple of hours a nd complained it was too hard and left. I did not hear from him again for over 3 months. I asked him to pick up his bike and take it home. I did not do any repairs on it , it was like it was when it came 9in. He got mad that it wasnt done. I told him he felt entilted because his XDad owms the motorcycle shop and did not fix it for free. He did not hold up his end of the bargain so no work was performed on his bike..This was supposed to be a learnig experiance for him and he blew it off. He filed this comlaint out of spite.thank you ***** **** owner of Broken Wheel Custom Cycles *********************************************** *************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.