ComplaintsforBrown & Toland

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In June of 2023, my mother was directed by **************** of San Francisco ************ to start using an Aerobika device to clear mucus from the lungs. We were given a ****** Health phone number to call to arrange to obtain the device. When I called the number, I was told that we would need to arrange an appointment for my mother to go obtain the device and be given a ****** on using it. At that time, my mother's mobility was extremely limited; I said so, and asked whether it was possible for me to go to be trained on the device instead, or whether there was any other option for obtaining the device. The voice on the other end of the line said it was possible to buy the device online, but the only way they could provide the device was for the patient to come in person and receive a ******. I ordered an Aerobika online, and on July 5 it arrived and my mother began using the device twice daily as **************** had directed. My mother contacted San Francisco ************ and communicated that we had obtained an Aerobika ourselves, and inquired whether it could be arranged for us to be reimbursed through insurance for the cost of the device. On July 18th, my mother received an email notifying her that she had been scheduled, by ******************** order, for an "Airway Clearance Instruction" appointment on August 4. With no information on what specifically this appointment was, we got my mother there despite her very limited mobility; and at the appointment learned that the entire content of the "Airway Clearance Instruction" was providing my mother with an Aerobika and a ****** on using it. When we informed the technician that my mother had already been using an Aerobika twice a day for weeks, the technician was embarrassed and apologetic, and said she would record that information for ****************; but **************** has not in any way addressed this glitch. We wish to be reimbursed the $100 copay for the needless appointment.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  BBB unable to locate business

  More info

  The Physicians Brown & Toland sent me appleals documents on behalf of ************************************************************* claim number ******* and the date of service was 8/9/22.After my research with ******** they confirmed that they have paid the ************ dont owe anyone a dime n this is also confirmed by **************** of America.

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