Customer ReviewsforAuto Glass Now

The price was good, the customer service was horrific. They broke my side trim piece or just failed to give it back. On my Land Rover it cost most than the windshield repair.

After physically showing an employee what WINDOW needed to be replaced, another employee replaced my WINDSHIELD. The manager, ****, was hostile and rude. Further details will be stated in court!!!

Good morning,

We want to apologize for any inconvenience, as we strive to always provide a positive experience for our customers at **********************, and were sorry we fell short of the customers expectations. The local District Manager will be reaching out to the customer.

Best Regards,

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Do NOT go there.Auto Glass Now hates and abuses customers.I received a quote, and was offered and had confimed an appointment (at 11:00AM) for windshield replacement. Once there, the agent in office informed me that she do not honor any previously made appointments, and their service is on first-come basis only. Shocked! I still decided to wait and left our car there, since "there was one car ahead of you". Went back at 1:00 PM. She still had no idea when they'd repair my car since still "there was one car ahead of you"!Their staff lady is arrogant and hostile to customers. She apparently did not care about customers willing to spend their hard earned money at AutoGlass.This is truly unbelievable. Perhaps they are not worried about competitors. Whole atmosphere at AutoGlassNow is repulsive and unwelcoming, if that small stuff matters to you.Do NOT go there. Other vendors will appreciate your business. Auto Glass Now will just want your money and then abuse you.**************

Went to Auto Glass Now in ***********, ** to get my back windshield replaced. Came out with the plastic inserts in the liftgate broken and the latch mechanism removed and missing a working part (which is a $425 part theyre telling me to go buy) and the back still partially covered in glass. They dont seem to think this is their issue and the manager told me to go to a junk yard for a cheaper part. Seriously ******. Theyve damaged and either lost or stolen a piece of my vehicle thats vital to its function and dont want to take responsibility. I am currently having to drive around with my hatch tied to the inside of my car to keep it closed. Absolutely unacceptable!

Hello

We apologize for this unfortunate situation and will make sure to have someone from our company follow up with you right away. 
Thank you for informing us! 

I took my 2020 sprento there to get a new wind shield, at 3p.m on 5-23-2024 I paid got my wind shield done, noticed my windows wouldn't roll up after the car was given back, I was told take it to *** by the guy working, as he laughed in my face, I took it my personal mechanic he started at the rear view mirror since that's the only electronic on the windshield, he unscrewed thr bolt and the whole assembly including the cut wire came out this company destroyed my car and lied to my face, I want to *** right now this is unacceptable!

Had back windshield replaced any all the sudden shaddered without any impact. Glass was defective and refused to repair or come to an agreement.

Good afternoon,

We want to apologize for any inconvenience, as we strive to always provide a positive experience for our customers at Auto Glass Now, and were sorry we fell short of the customers expectations. The local District Manager will be reaching out to the customer.

Best Regards,

**********************

I just had my windshield replaced on my 2016 Jeep Patriot.I made the appointment yesterday while talking with you call center. The cost of replacing the windshield was reasonable. As I made my decision to book the replacement, the agent stated that the windshield replacement included a Lifetime Warranty. That was the only detail provided before I made the appointment. I went to the AGN location and told them I have a 3 oclock appointment. The office person said great and took my keys.About an hour later, my car was done along with another customer. The other customer asked the lady about the Lifetime Warranty. She stated, that only include issue with workmanship. This was a surprise to the other customer and me since that is not what we were told on the phone. I asked why would the agent on the phone state, Lifetime Warranty, when it is only workmanship. Her reply was why would we pay for you windshield when we had nothing to do with a windshield breakage. We asked, Why would the agent state, Lifetime Warranty, when the windshield is not covered? Her reply was, that is the way it is.I just called your call center and talked to another agent and her comment was, the Lifetime Warranty does not cover any new breakage. This makes no sense to me, and I see it as fall advertising. I see this as a clear example of bate and switch.The above is obviously a misrepresentation.

Good morning,

We want to apologize for any inconvenience, as we strive to always provide a positive experience for our customers at Auto Glass Now, and were sorry we fell short of the customers expectations. The local District Manager will be reaching out to the customer.


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