Business ProfileforWest Coast Corvette

Ordered a car cover. I received what appears to be a used cover. It was wrapped in plastic and had dirt stains along one side and the top. I called and talked to someone In customer support. No follow up and no answers on a resolution. I do not recommend as they are very much not interested in helping the customer

Customer was unwilling to accept out help in resolution. We are still willing to help him but he cannot expect a refund until he returns the product. Here are the facts. 10/10 8:19am Hi ******, I'm sorry that our vendor sent you an old car cover. Thank you for the pictures. I will forward the image to my supervisors and the person handling returns. I hope to get you a resolution soon. Please check out the other covers on our website to see if there is another car cover you might be interested in. Text from 10/10 8:36am Thank you for your pictures, I have sent the email to our vendor and am waiting for a reply. Thank you again for contacting customer service. I hope to have a resolution for you soon.Email 10/10 8:28am We Hope to get a resolution from our vendors and see if they are willing to provide a replacement. depending on their response we can try and work with you on the replacement with our line of ultrastretch covers. Text: 10/11 6:46am ******: Any update on this ?8:09am ***: Sorry for the late reply, we just opened. Please give me a little time to look over my emails and see if they replied yet. Sorry about the delay.Email: 10/11 11:47 Hello *****, Can you please look into this for us. *** sent an email and hasn't received a response back. This was a dropship directly to our customer. *************** PO#****************** ******: Any update yet?2:50pm ***: Not yet, I'm sorry for the delay but we sent the pictures to our sales rep and I brought this to the attention of the office manager and she has contacted someone else from coverking this morning, we are waiting for there reply and have been checking for their response every couple of hours.I'm sorry about the delay, we are working on getting you a resolution for it as soon as possible.2:59pm ******: Can you just issue a refund and send me whatever return information so I can return it ? It seems like west coast should make it right and then fight with the manufacturer. I shouldn't have to be in the middle as I made the purchase from you 3:10pm **************, I'm sorry you feel that way, I have been trying to get a hold of cover king by phone and email. Since this is not a stocking item and it is a drop shipped from our suppliers, I am trying to work with our supplier to send you a replacement and a return label so we can correct this issue. if you could give me a little time I am trying to get this corrected for you. I have also offered you an exchange for our ultra stretch car cover. They come in red and black or gray in black .3:17 ******: I am not really inclined to pay more. If they want to send me the better one then that's fine but I am not paying anymore. Prefer either a deep discount for this one or a straight return 3:18 pm ******:By deep discount I would start at 60 percent. This is a used cover and I can buy a used for $75 3:25pm ***: I'm sorry but 60% off is not something I can do for you . I am working on getting you a new one from our supplier.3:29pm ******: It will cost you more than that to do the exchange 3:30pm ***: the exchange is managed by the supplier who sent you the damaged car cover. I am working on your behalf to have them warranty their product. 3:30pm ******: If the new one isn't in plastic when it arrives. I won't accept it But your the selling vendor 3:31pm ******: I won't be making any purchases in the future with WestCoast.10/11 3:33 pm Hi ******, Thank you for your text but I'm sorry I can not offer you a 60% discount. I am working on getting you a resolution with our vendor. I'm sorry for the delay but we are working toward a resolution for you and seeing if our vendor is willing to get you a replacement sent to you. 10/12 4:24pm What is the resolution here ? Phone Call:****** called shortly after:He stated that he didn't feel that we were offering him the assistance he needed. I offered to send him a recall tag and issue him a refund if he would like and we can work on the issue with the vendor. He stated that he will not be sending anything back until he gets his money back. If we want to give him a recall tag and refund first then he would send it back. I apologized to him that we can not give him the refund till we get the product. ****** then stated that he will be contacting his credit card company to request a chargeback because he is not satisfied with our service and he has given us two days to resolve this and we haven't. I tried to apologize to him for the delay but he hung up. **** and explained the situation to *******. -- Thank you, *************** **************** ********************* Direct: ************