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Find a Location

Roberto's Appliance & Refrigeration has 1 locations, listed below.

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    Business ProfileforRoberto's Appliance & Refrigeration

    Appliance Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Oxnard, CA 93035
    BBB File Opened:
    3/16/2022
    Years in Business:
    5
    Business Started:
    6/24/2019
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Roberto Espinoza, Owner
    Contact Information

    Principal

    • Mr. Roberto Espinoza, Owner

    Customer Contact

    • Mr. Roberto Espinoza, Owner

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Dan K

    1 star

    10/16/2024

    I purchased a Kenmore refrigerator from Roberto's Appliance in Oxnard on 7/10/24 for $700 plus $100 for delivery. He stamped the receipt upon delivery with a Limited 30 day waranty. It stared making strange noises before the 30 days , though I thought that these might be unique to this fridge. After 30 days, i found out that the freezer was Icing up, because I could hear a fan making a noise that was getting louder and louder. I found out that this is because of frost and ice build up behind the panels and it wasn't self defrosting. I called and asked R***** about it and he told me to unplug the fridge for about 24 hours and let it defrost. he told me that it was probably a bad control board and i should try to get a new one. I hired a technician who evaluated it and stated he could not help, because there are no more parts available for this fridge. R****** suggested i try to find a replacement control board. I did buy one online and put it in, but the problem kept happening. It needs to be manually defrosted with a heat gun or steamer with the power off, every 7 days. i hired a 2nd technician , who again evaluated it and stated that there was likely no remedy available for this unit as it appears that air is entering the frame of the unit causing excess frost and subsequent freezing as well as no parts avialablity. He told me that the seller sold me a Lemon and I should try to get my money back. I contacted Roberto about this and he told me that he has a freind that repairs control boards, but he mainly works on cars, and there would be no guarantee, and that would cost an extra $140. He refused to offer any other support, reimbursment or compensation for my loss. I have to buy another one now, I have spent an excess of $1000 on this fridge with no support from the seller.

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