ComplaintsforAlexander Buick GMC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/1/22, at approximately 2pm I dropped off my truck to get serviced. On 8/4/22 at approximately 1pm I was contacted and advised that my truck was ready to be picked up. They were unable to fix the issue and once I had the truck back in my possession I noticed several Cuban cigars valued at $50 each were taken. I contacted the service director, Dominic Coggiola who was unprofessional and condescending. It wasn’t until I filed a police report and walked in with a police officer that he changed his tone and was attempting to help. I had a total of 25 “Cohiba” cigars valued at $50 each and 15 “Cuba Selectos” cigars taken also valued at $50 each. This is $2,000 worth of cigars stolen from me while my truck was supposed to be getting serviced. I understand the better business bureau does not deal with the criminal aspect of these types of situations and I don’t need that. What I do need is for this business to be made aware that they need to cooperate with the investigation because Dominic Coggiola made it very clear to me with his actions and condescending tone he did not care about the issue.Business response
08/09/2022
Hello, I am sorry that your cigars have gone missing. We have reviewed hours of security camera footage and found that nothing was taken from you vehicle during the time it was here. The vehicle was towed in and out of the shop, so it must be that the cigars were taken at another time when the vehicle was left unattended elsewhere.
There is nothing more we can do to resolve this, we have taken a lot of time to ensure that all video footage was reviewed.
Thank yo u
K****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.