ComplaintsforANR Roofing
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In May I contracted with ANR Roofing to replace my tile roof. I made a point to tell both **** and ***** that the most important thing was to correct the sag over the garage. ***** was on the roof to get the estimate. After I received the estimate that included $85 per hour plus material for structure repair, I called ***** and asked if he could come back and give me an estimate for number of hours to remove the sag. He told me that he didn't need to come out again that this is a common problem with tile roofs and it was usually around $500-$600. When **** was on the job I told him to do whatever it takes to make the roof flat. I was charged 65 hours at $85/hr. ($5,270) plus material. After the job was finished I called ***** to tell him the sag was still there. ***** came back with the crew and worked on it some more, but he couldn't get the sag out. The structure should have been corrected before the plywood, MTZ seal, ***** and tile were put on. I wouldn't have minded the $5260 if the roof was flat, but it isn't. The one thing that I stressed. I sent a certified letter to ANR Roofing requesting a refund of the $5260 labor I was charged to remove the sag. The letter was delivered Aug 7, 2024 and verified by the ************ I have had no response so far.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.