ComplaintsforSafeway Inc
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 6/30 I placed a grocery order for delivery in the amount of $247.56. The delivery window was 9-10pm. By 11pm, I had not received any communication from the store. I assumed the store was too busy to process the order, and that it would be delivered the next morning, so I went to bed. The next morning I awoke to find a text confirming delivery of my groceries at 12:40 AM! The perishable and frozen portion of my order was, to say the least, not salvageable after spending a July night outside of my door. I contacted customer support and the representative agreed to a refund. Over a month later, no refund had occurred. I contacted them again, on 8/6, and received another guarantee of a refund. It never happened. I contacted them again today and the representative said there was nothing they could do. If they never intended to refund me, that would have been one thing. If they granted a refund and then changed their minds, fine, NOTIFY me! But to leave me hanging with no communication TWICE seems really disrespectful. A $250 grocery order is not a simple thing to just swallow because they couldn't be bothered to either deliver at a reasonable time of day or communicate how late they were running! I shouldn't have to spend months hunting down a solution. I will never shop at Safeway again. Not like Safeway will actually care, but I can't bring myself to support a company that acts like this.Business response
08/20/2024
Greetings *************************:
We appreciate you taking the time to share your concerns with us, and we sincerely apologize for the poor experience and any inconvenience this may have caused you.
We are happy to inform you that a full refund of $247.56 was processed on 8/19/2024. Please allow 3-5 business days to see that in your account. You should have also received an email with the same information.
If you have any other questions or concerns, please don't hesitate to contact us again.
Thank you,
********************
Customer Support Team
********
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Customer Complaints Summary
451 total complaints in the last 3 years.
184 complaints closed in the last 12 months.