ComplaintsforMuellerHome

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On March 25, 2024 I purchased a ******* Pro Multi-Blade Spiralizer. When it arrived, we opened the box to find a flyer advising us that if we left a review for the product, ******* would send us a "Stainless Steel Julienner/****** set." On May 3, 2024 I left the review and sent a copy of it to **************************** as the flyer instructed. I did not leave the review immediately after receiving the product because we wanted to use it a few times to make sure we our opinion was well-tested. It has been two weeks and I have yet to even receive a confirmation that my email was received, much less that anything is being processed. I contacted ******* again on May 16, 2024 and requested at least an acknowledgment that my order is being worked on by the close of business on the 17th, but still no response.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a dishwasher via Wayfair from **************** in April of 2023. *** previously had issues reaching the company, and attempted several times via phone call and email as given on the instruction manual. The number given was ************, but the number appears to be defunct when you call. The email on the manual did not answer. I attempted to ask ******* if they had another number and it was a number for a completely different ******* company that could not assist at all, they attempted to give a different number but that didnt work either. My dishwasher broke with error E03. Considering I attempted to call and email the company already with no avail, I reached out to *******, they werent sure what to do, but told me to consult the warranty I paid for. I waited over a week to hear back, to which someone finally got back to me after a lot of back and forth, just to tell me that I have to contact the company as my machine is still under warranty with the company and they couldnt do anything. I told this to ******* who stated they couldnt do much, as the dishwasher was sold out on their site, and the manager states she wasnt sure if it would ever come back. She offered a refund as the machine was broken. After this, I again tried to research all the ******* websites and found a chat to contact. When I spoke with someone, they take hours to reply, only responding once a day around 5PM EST. After going back and forth with them, they told me to troubleshoot (which I DID SEVERAL DAYS AGO) and then after waiting a week said theyd send me a replacement. After attempting to process it, the rep realized I received a refund (I said this in my email but for whatever reason ignored it) and basically said they wouldnt help me per their policy. I made several attempts to contact the company and am now being punished for receiving a refund for an item that broke within warranty and having to call and email several different people in order to get help.

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