ComplaintsforUnited Plumbing & Rooter
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April 28th I phoned United Plumbing cause i needed a water outlet for a new refrigerator. He came by that day and said he could finish today. I added another job to install a sink in the garage as well. We went to ***** to get parts for the job. **** was unavailable so he did the fridge work and did the hook *** for the plumbing so when the sink came in, he would make another trip to connect it. I paid him $800 and he would be back to finish during the week. A leak was present that night in kitchen ceiling and called texted him first thing. He sent his brother over to repair but asked me to shut off the main water in meantime to stop the leak. He didnt show up until 8pm. His brother while attempting to fix the leak stepped through the ceiling drywall and damaged the ceiling. See photos. He the said he would show up Friday and never came and made excuse after excuse why he coldnt come. On Saturday, he texted me at 6:31 a that he would be by at 11am. Again another excuse that his phone was at the repair shop, that was the reason he didnt show. See all text messages attached. Green colored text is me an gray is his.Initial Complaint
11/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hired a plumber that came in and he left everything for the plumbing loose made another pipe leak every time I contacted him it was I will be there tomorrow but never came had to hire another company to make the repairs he is refusing to give me money back have been told to take it to court not fair if he can continue to do this to people he never gave a receipt and required us to pick him up and run him around
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.