ComplaintsforBrake Stop and Auto repair
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Complaint Details
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Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car to Brake *********** Repair - ***** on 8/22 and spoke to ******* about a diagnostic on why my car was shaking randomly. He quoted me $169.99 for the diagnostic and said he guarantees his findings will fix whatever issue I'm experiencing on the vehicle. I then agreed. After a day of diagnostic, he stated that the front tires was the culprit. I got the front tires replaced and the issue was still there. I took it back to him and this time he stated that it was the axle. I asked him if he could give me another receipt stating that the axle was causing the issue. He told me that he cannot give me another receipt unless I pay for another diagnostic. He was upset because he wanted me to do the repair with him but he quoted a ridiculous amount and I told him that I'm only paying for diagnostic because he guaranteed me his findings will fix the issue. He cost me 2 front tires. Yes, I admit 1 of them had uneven wear due to an alignment issue but I did not need to buy new tires which wasted my money. I honestly don't think he even really looked at the vehicle and took me for the $169.99. He could not provide me with another receipt stating that the axle was the issue after he guaranteed his diagnostic? I feel like he didn't do anything and just took me for the $169.99.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.