ComplaintsforNeed For Build Inc

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed a contract with Need for build Inc in which they needed a ******* deposit gave them a check. Then they needed ******* to start the material supplies gave them a check.We never received any materials because they could not do the job to our specs which they said give them a little time which took for ever just to find out they couldnt get the permits for the job. Which of course past the time for to cancel the job.All we want is the refund of ******* that we gave them for this project they can not do.Now they are trying to say they have expenses in traveling , work that was done , office employee pay , cost of fuel extI dont know how this company can stay in business if this is how they treat theyre customers for them not being able to the the job they said they could with giving them an abundance of time to try and help them get the job done.Once again we are just asking for our refund nothing else.Thank you

  

  Business response

  07/25/2022

  The description of the situation in this complaint is full of inaccuracies the following will explain why: 

  1. When the client signed the contract it was explained to him both verbally and writing that anything related to trying to get a permit for his job is not included in the contract and will be an additional fees. 
  

  2. every job that requires a permit has the risk taken that the city will not allow the project to be done exactly like the client desires, they was explained to client as well. We can not know all the rules and limitations of the property without drawing plans and submitting it to city approval. 
  

  3. we went ahead with clients approval and **** plans advising him of how much it will cost and followed up with the city until we received corrections that still allow the project to be done but with a few changes to the original plan. 
  

  4. at this point and after we spent many hours dealing with the city and designing his project client just decided to cancel the project and Does not want to reimburse our expenses of $3769 for the plans and submitalls whixh we are not making a dime off of. 
  

  5. in the first section of our contract it says that in the event of cancellation the client needs to pay a 20% cancellation fee. We were kind enough to waive that and only asked for him to reimburse us with the expenses pertain to his project, his home, which no one could avoid in order to find out city limitations on his project. 
  

  6. we are more then willling to refund client every dime he paid over the expenses that occurred on this file that are permit related. Im also willing to send the bbb a copy of his contract which will prove everything written in this response. Why should we pay for plans and 3D design that was done for him to know whats possible or not on his property??? I dont think thats fair business practice. 
  

  7. contracts are made to honor, theres a limit to how much we can lose. 

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