ComplaintsforIAAI Inc
Auto Auction
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Complaint Details
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Initial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2006 *** 325i from their ***********, AK branch. Immediately after purchasing and payment, I contacted the branch and explicitly requested that they DO NOT move the vehicle from where it sat AND to NOT USE A FORKLIFT OR ANYTHING SIMILAR TO MOVE IT to prevent any damage, and as I had arranged immediate pickup via their preferred third party transport Montway llc. The lady told me they would not move the vehicle as requested and NOT USE any forklift or moving equipment. I then called ******* and told them that the were to pick the vehicle (using a rollback) up as it sat shown in the pictures and to let me know if it had been moved, which the woman on the phone also agreed to. I also sent follow up emails to both, as I did not want the vehicle damaged. Upon delivery the transporter took photos and was in a seeming rush to leave, then I noticed the damage on the drivers side. Looking underneath I notice forklift skids that tore the **** points off. When I reached out to IAAI they refused, as well as Montway, to send photos from pickup. The damage seen was after the posted pictures and Montway Llc will not respond whether a forklift was use to pick up and where it was picked up from, since they have documented with photos. The damage done is $750-1000 and in a place extremely hard to fix (factory edgewise on the body) damage is seen on both the drivers door with red paint (most likely from the lift used) and on the rear drivers door. IAAI refused to file insurance claim for the damage they admittedly caused and stopped responding. Montway llc has refused to respond at all. The damage is not present in the sale pics which I purchased the vehicle based on.Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 27, 2023 I paid for the 2018 ***** Colorado vehicle stock number ******** and as well I paid a towing service from iaai the to ********** seaboard marine. This is the date that I have not received my vehicle, I have contacted the branch manager named ************************* who has been very helpful. I contacted the manager of iaai towing division named *************************. He decided to call me two weeks ago and has not contacted me.The problem is that an iaai employee named *************************** decided to send my vehicle to another address because he hired a towing service that did not have a license to enter the port. The excuse he made was that the vehicle had gasoline and that it could not enter the port. port when the driver without a license had already arrived at the port, it should be noted that every driver with a port license knows that the vehicle cannot have a lot of fuel.*****************************, without my authorization, left the vehicle in a yard and after two days he sent it to an IAAI branch in *****.As a customer who pays for a vehicle and its transportation to the port, the vehicle must be delivered to the address I provided the day they took the payment for the service.I would greatly appreciate your help since I am losing money and time due to the incompetence of iaai's and ***************** since the beginning.Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
State Farm hired IAAI to remove a burnt out salvaged camper from my driveway.IAAI wrecker came and literally dragged the camper down my gravel driveway causing extensive damages by allowing glass, nails and other fire debris to be littered throughout my gravel driveway.The driveway has been unusable since June 2023 and IAAI and State Farm are both neglecting this responsibility.Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The car I bought was damaged after IAAI received the payment. The bumper cover was damaged while loading the car on the *******************************************. I immediately notified the *** branch customer service and provided evidence before the vehicle left the *** site. ******* from customer service said yes we did but we won't cover it and the best we can do is $18.75 I don't know why $18.75 and that's not reasonable . Filled out and submitted a complaint from their website - no response. Any help or advice would be appreciated.Date: Jan 09, 2023 Stock number: ********; VIN: *****************Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I previously selected the "Buy Now" option on there website IAAI.com for vehicle stock number ******** and was under the impression by there policy agreement that the vehicle did run and drive and that the vehicles steering did make 1 full rotation to the left and 1 full rotation to the right. As seen the in the pictures the vehicles steering wheel is facing to the right, the driver's side tire is facing straight and the damaged side of the vehicle "passenger side" tire is facing to the left side of the vehicle. In my opinion and according to there policy agreement the vehicle should make a full rotation in steering on each side and that cannot be possible if the tire is crooked and that the steering wheel is facing the opposite direction the tire is going. I believe that them placing a $1000 fee on my account is uncalled for and would like to get it removed because of them falsely listing this vehicle as what they call "Runs and Drives" and the vehicle being able to make a full rotation of steeringInitial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My car had been towed to IAAI to be looked at because it had been into an accident, when my vehicle was towed from dans towing company my tire and rim was still on my vehicle, when it got to IAAI the tire and rim was still with my vehicle, when I went to pick up my vehicle from IAAI the tire and rim was missing and my break line was cut as well , I was told from ****** the supervisor at IAAI , I was going to refunded for the tire and rim and everything that was in the tire all I had to do was send her quotes of the prices which I did after she told me to do so , I sent her the quotes and was told they werent going to refund me anymore .Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I'm filing a complain against IAAI-Auctions. I was involved in a car accident and the other party had *********************** also known as ******. The other party's insurance company did their part which was paying me out for the car accident being that their insured was liable for this accident. I was paid the amount of $4,909, being that this was the *** pay out under the insured's policy. They then referred me to the company, IAAI, whom would pay me a "GUARANTEED AMOUNT" of $2,250 to take my car as is and with the now Salvaged title. I then decided to conduct business with this company being that they would take my car as is and would be giving me the guaranteed paid amount of $2,250 and my payment would be mailed out with ***** business days. They came to pick my car up on October 26,2021. After the vehicle had been picked up i was then instructed to submit information via email about my home address, vehicle year, make, and model, and also the front and back of my vehicle's title. After forwarding those emails i then had to mail in my vehicle's title signed, along with the *** 135, and *** 260. I mailed those documents out at the beginning of November. I called them to make sure they received it and they confirmed they did and that they would process my documents with ***** hrs. They stated in my email my check would be mailed out within ***** business days after my documents have been processed. I've contacted them on multiple occasions and they said they mailed the check out November 12, 2021. Today is December 2, 2021, it has exceeded ***** business days and i still have no check. I have been reaching out to *************************** via email whom works for the company and she said she's not able to issue a new check until December 12, 2021. She also said she would check to see if the check was returned back to the sender and she has confirmed it hasn't. This isn't fair to me because I have no vehicle nor payment. My stock number with this company is #********.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.