ComplaintsforIcicle Eyewear, Inc.
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Complaint Details
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Initial Complaint
07/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I I purchase a pair of glasses May 28th I was told it would be 7 to 14 days it's been 2 months and I still do not have my glasses I've called them three times and every time I call them they're either in the shop for lenses or this last time they told me they were sent out and they would be here today which today is now July the 20th in one week it will be a2months every time I call it's the same thing they're in the shop or they're been shipped they gave me a tracking number but the tracking number says there it does not exist please help us we all we want is our money backInitial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought glasses from this company on before memorial Day I was told that the purchase that it would take 14 days to get these glasses ***************************************************************************************************************************** that they were at the lab and it will be another 14 days ****************************************************************************************** the same thing so it's been 30 days we have not heard one thing from this company about the glasses except for the two calls that I made my fiance wants these glasses that's why he paid $991 for these glasses he we were not aware that they would be over 30 days to get them could you please help us get the satisfaction we need thank youInitial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
purchased 2 pairs one for me and one for wife neither work due to our prescription strength returned with return slip filled out with tracking number contacted then 2 weeks later about return status said i should have a refund 5-7 day been over 2 weeks now and sent 3 emails with no refund or return of email
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Contact Information
22521 Avenida Empresa, Suite 126
Rancho Santa Margarita, CA 92688-2046
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.