Business ProfileforBurketts Pool Plastering Inc.

I had Burketts do my plastering, kool decking and equipment back in **** and they did a great job - no problem in all those years. So when I wanted to do a remodel of sorts, new equipment and a redo of the kool decking they were the first I thought of. They came out the first part of April 2022 and to re-stain the kool decking and that seemed to go ok. They replaced the ************* also, however, no instruction as to how to run the new stuff until I complained and ***** came out to show me the changes that came with current equipment. (Two workers on the equipment and two workers on the staining) They just up and left and did not say a word to me, just left the instructions on the heater. When ***** came out, he said the control panel was not compatible with the the new equipment and that it could not communicate with my old keypad. They should of said something on the original walk through that if I bought new equipment, thats means other things must be up dated to make all things work together. Instead, after several texts, phone calls and emails, they said, I was right, but it will cost me another $2,000 to complete. Not a good business model - I would not ever want to recommend these people to do anything again for me. I already paid them $11,000. Last thing, the heater and pump still worked, it was their recommendation to replace.