ComplaintsforThe Rental Place
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a Van from them on July 3 9:47am Brought it back July 6th at 9:50 am and after waiting in line was asked by ***** if I parked in back? No, I left it in front where I picked it up.ok off to the back for inspection as they were re renting it that day.By the time I got back to desk with ***** its 10:15 and Im charged for that day!And they re rented it= double dipping.I get home to notice I went 132 miles?NO WAY! I moved 4 trips 1.7 miles from home plus 2 trips to the rental place about 5 miles away.35 miles *** but who knows (the next person has their mileage on receipt) I want to see that.I asked ***** to see proof of my mileage used? like a pic...NO SIR you can not.I left an email for ***** the owner to call me but no call in 2 days now.I did a U haul complaint also but no word from them.I need a refund for 4th day I never used and proof of mileage at turn in.The windshield at pickup was filthy so i washed it and the front end of van.Took it back at 1/2 tank of gas- picked up at 1/3 tank.2,200 people have seen my nextdoor post about this to date , and yelp has my experience.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.