ComplaintsforQuick Quack Car Wash

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle was damaged I took the prober steps and filled a claim with the manger and I have not received any contact back in over a week I contacted corporate nothing there as well. Have ask employees about the manager who seems to never be there. Also can't provide me with the store number. Mean while I still pay my monthly payment. It seems as if there is no accountability on a day to day level. All i would like is for them to fix my brake light.

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Quick Quack Car Wash claims that their equipment is safe and will not damage the vehicles using it, per their FAQs Will the wash damage my vehicle?No. We use a brushless system that is effective at removing dirt. Our spinning wraps are made with hand-cut cloth strips that are gentle on your cars surface. And we use eco-friendly, pH balanced soaps to get your car clean without harming the paint.When I used their car wash, their equipment did damage my car, specifically the license plates. This happened on my previous car; with my new 2024 car I did not expect this to happen again. When it did, I contacted the company and they refused to remedy the issue nor provide me with a requested refund. I am requesting a full refund. The company claims We are unable to honor your recent request for a refund due to continued use of our facilities. Despite my one time use - not continued use. Researching continued use says Continuous use refers to the ongoing, uninterrupted use. I have not continued to use their facilities after the damage their equipment caused.The apparent ongoing damaging of vehicles is documented on a ************** Quick Quack Car Wash damaged my vehicle showing continuing damage to vehicles and apparent lack of responsibility by Quick Quack.

• Initial Complaint

  11/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 1st, 2023, I had emailed Quick Quack to cancel their membership subscription which I was not using. I did not hear back from them so I went to the carwash by my house and told them I wanted to cancel the membership. They said that they had the wrong email address on file, which they said that they corrected, and they cancelled my membership. My sister was in the car with me when this was done. I was looking at my bank account records yesterday, November 4th, 2024, and I realized that Quick Quack had been charging me $35.99 from September 2nd, 2023 to November 2nd, 2024. For the last 15 months, I have paid them $539.85 for a service that I don't use and I want it all back.I emailed them again yesterday but thinking that they probably still had my email address wrong. I called them and they said that they found my cancellation request from Sept. 2023 and they have records that I did not use the membership but they were only going to refund me November 2024's payment. I asked for a supervisor and I was told that I could be added to their "escalation sheet" for a supervisor to call me back. I have not heard from them.I feel like their membership is such a scam and people will always have a hard time cancelling it.

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Please see my detailed reviews on Yelp and ****** ******************************************************************************************************************************************************************************************************************************************************* ********************************************************************************* Quick Quack Car Wash (888) *******

• Initial Complaint

  10/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 10/29/2024 at 12:37pm, I went to Quick Quack Car Wash on ***************************************. I presented an email coupon for 50% off of one premium wash. I was charged for the premium wash AND I was (without verbal confirmation or otherwise) signed up for a monthly subscription. The advertisement clearly lists at the bottom of the email that the purchase is "valid for one Ceramic Duck car wash." At no place does the text EVER inform or even imply that the purchase is linked to a membership or that signing up for a membership is a requirement of using the coupon. It's EXTREMELY misleading, not to mention that the follow up email for membership confirmation states that cancelling within 45 days of purchase requires a $5 cancellation fee. This company is PURPOSELY misleading customers into purchasing a premium wash at 50% off, but the coupon is listed as 50% off of a single wash and not 50% off of a monthly subscription. The company should be well aware of this fact and is betting that customers will not notice until later and either keep the subscription unknowingly or bet on the fact that they will cancel and have to still pay the business their cancellation fee. If this email had listed their promotion correctly with fine print such as "*Offer valid for one wash and monthly subscription is required*" I would not have chose to use the coupon. I submit to the BBB that this is INTENTIONALLY MISLEADING to consumers because the coupon says in the fine print, "Offer is valid for one premium car wash." Furthermore, I am appalled that the employee did not clarify nor state at any time that I was purchasing the subscription and instead chose to tell me "it'll be $18.99 for the car wash." Poor choice of words, but there is no telling whether they were intentionally misinforming me or just trying not to be guilty by not saying, "That'll be $18.99 today for the premium ceramic wash and subscription to our monthly service." The whole situation was handled so wrong

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hate the feeling that someone is getting over on me. On September 20 I drove through the QUICK QUACK car wash as I have been for the past year. This time the roller brush removed and dismounted my transverse rack off the roof of my car and propelled, hitting the body of my vehicle in numerous places. Unfortunately, my windshield was also chipped during the incident. It felt like I was in a horrible collision the way that it sounded and it couldnt get out. There was some pushback, but I was able to file a report with the manager ******. He did call me several days later to refer me to a body shop in ********, the damages were close to $5000. He sent me to another body shop damages or close to $7000. He then calls me and tells me that they will pay me maximum of $200.00. Since this incident, he has ignored several phone calls and text messages. Ive tried corporate office, but they say that the managers are responsible for the decision making. I cant even get the corporate office to disclose who the regional manager is to me. I write this all to say, Ive heard of cars being damaged while going through a car wash, but I ignored the warnings and its costing me. My peace, my time and now my money. I need a resolution to this matter. I feel victimized. I dont feel like I should be paying for a deductible. I also feel that the manager and the regional managers. Last name should be public information as well as the insurance that they hold. Years ago, I have filed a complaint with BBB and was not contacted regarding a resolution. This time I will not let it go. If I dont get a response I will try my best to reach out again within the next week. My insurance company, Dublin ******* and **** PD have been notified.. The report will be available by the end of the week, and Dublin ******* is willing to write an affidavit stating that the car was sold to me with the racks and tack they are factory and not aftermarket Thank you for your time.

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was mistreated and mocked by the on site representative purposely causing me severe anxiety. I have had this happen before and was advised by customer service to make a specific request and it would be honored, but instead was mocked and did exactly what I had asked not to be done. I asked to speak to a manager and was told theres not one available. After telling them o was going to call corporate magically he said theres was a manager there. I called the company and when I reached out to customer service was told there was nothing they could do. I asked to speak to a supervisor and got even more conflicting answers plus was treated even more rudely. I asked to speak to a representative of the company and was told theres no way to get into contact with anyone higher than customer service. After getting no reaponse, I sent a email documenting the event and got a Im sorry, but theres nothing we can do response. This company doesnt care about their customers. It only cares about ******* people in and out, and purposely causes them anxiety when requesting something simple.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband, **** ********, had a horrible experience on Saturday, Oct. 19th at the ******, ** location. He has stopped by multiple times to discuss with a manager, who is never there. I called customer service last Saturday and was left on hold for so long I finally hung up. My husband is very traumatized and our truck damaged by the experience. The police were called and a police report was filed. So now for the details....my husband was behind a Tesla in the car wash, the Tesla kept stepping on his brake, my husband couldn't do anything and hit the Tesla, the car behind my husband hit him. My husband has anxiety and the experience caused great trauma. If that wasn't enough, the Tesla blocked my husband from exiting the car wash and began screaming at my husband and blaming him. The employees at the location were ill equipped to handle the situation. As of today, no one from Quick Quack has not reached out to my husband, even though they have his information from the incident report (******).

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I visited the Quick Quack Car Wash location in ******, **, for a routine wash of my 2018 *** M550i. During the wash, the equipment ripped off the gas cap of my vehicle, causing significant damage. My vehicle is well-maintained and garage-kept, and there were no prior issues with this part.Upon reporting the damage, I was informed by the store management that my claim was denied due to a policy that only covers vehicles or parts that are less than five years old. However, this policy was not communicated at the point of service, nor was it clearly displayed in a manner that adequately informed customers. This lack of transparency raises serious concerns about accountability.Despite several attempts to resolve this matter directly with the local management, the responses I received indicated an unwillingness to address the damage caused under their care. I was only offered a free month of service, which did not address the cost of the actual damages. This feels unjust, as the damage was caused by Quick Quacks equipment, and not due to any negligence on my part.I am seeking compensation for the cost of repairing the damage to my vehicle or a suitable repair at no cost. Quick Quack Car Wash should acknowledge the damage caused and take responsibility for it.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We received an unlimited 3-month pass as a gift for helping some friends with their daughters wedding reception. We tried to use the pass 4 or 5 times, and it never worked. Each time the workers at the wash said that there was nothing on it. Several of them then tried to sell us a membership instead. As they had given these passes to a few others that helped with the wedding and they were having the same issues, our friends went in and complained. They received 3 unlimited one-month passes for each 3-month pass. We were given 3 one-month passes. However, we have had the same experience with the one-month passes. We activated one of the passes the week of October 7, and wrote the start date on the pass. We went back the week of October 14 and they said the pass was empty. We explained the frustration that has spanned several months beginning with the original 3-month pass. Instead of fixing the pass so it would work, they again tried to sell us a membership. We refused. Given the number of times the pass has not worked and the number of times they have tried to sell us a membership instead of fixing the pass it raises the question of whether this is an intentional sales tactic.

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