Business ProfileforThe Ferguson Group, Inc.

We started renting at ****************** 7/20/2021. Ferguson ******************* ****************************************************************** is the party we have been dealing with since then. We made countless attempts to contact them via phone, email, online tenant portal, text, to resolve many maintenance issues with the home and pool that went ignored and unresolved. We are currently moving out 6/30/2022. We would like to request a refund for the amount we paid for pool maintenance, as no maintenance occurred for many months, resulting in the pool becoming a health hazard. We would also like to not be charged for the remaining 20 days left on our lease beyond 6/30. The ****************** charge was $100 a month surcharge for weekly pool service, we would like a refund for 8 months of *************** $100 x 8 months = $800. The only reason this issue was resolved was because the pool guy sold his business to another more reliable pool serviceman, the management company never did anything to resolve. We did not have the ability to withhold payment from or fire the pool maintenance company, as it was all done through the ******************. We would also like a refund of the last 20 days of rent due, $2,995 x 20/30 days = $1,997. Total refund $2,797. Our 1 year old son's 12 month bloodwork revealed high levels of lead. His pediatrician has sent this information to the county health department. We would like to leave this house as soon as possible to reduce further exposure.