ComplaintsforDriven By Style, LLC

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Initial Complaint
11/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company sold a defective item, told me to bring it to shops for estimates. No shop would fix or work on this good. Its broken and doesnt fit my car. Company wants customer to pay return shipping for a broken item. ($400)
Business response
11/10/2024
No order # was provided. I do not have this customers name in our database. We will need a copy of the customer receipt as well as an order # to be able to assist.
********************************************************************
Sincerely,
***** ******
Driven By Style LLC
Initial Complaint
11/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered an after market hood for my truck. I spent close to $900 on this item. When I received the item I took it to several auto body shops, all claiming its defective and broken. Tried to return the item and seller expects me to pay $400 to ship it back. I already paid $350 to ship it here. I am now out almost $900 and the company wont give me my money back.
Business response
11/04/2024
Order DBS78674
****** ******
8 Rogues Ct
******************, ********, 11746
T: ************

2021-2024 **** F150 Type-E Style Functional Ram Air Hood SKU: F1521AHTEFHW
****************************************************************************************************************************

Delivery Inspection Procedure

**Oversized Freight Delivery Requires Inspection Upon Delivery (Tractor Trailer Shipments Only)
**It is extremely important to follow these instructions exactly to ensure that your shipment will be covered by the damage insurance.

When the shipment arrives, please be sure to thoroughly inspect the box and its contents for any major damage to the parts. You must unpack the order and remove each item from the box to check for concealed damage. If you do find damage to any of the items, please physically write "Damaged" on the delivery bill. Do not write anything else other than "damaged" on the delivery bill as it can affect the outcome of a claim decision by the shipping company. You will then accept the shipment as is, and notify us immediately. We will ask for digital pictures to verify that damage has occurred as it will be needed for processing the claim. In the instance major damage has occurred, we will file a damage claim with the shipper and ship you new parts as soon as they are available.

**Please note that if a product is damaged in transit and it was not inspected at delivery and not noted so on the delivery bill, we will be unable to assist beyond that point. Once the customer signs the bill of laden the shipping company will not allow us to submit a claim on your behalf.

**For orders shipped to a body shop it is your responsibility to contact them prior to delivery to ensure they inspect it before signing for it. If your body shop signs for the package without inspecting its contents for concealed damage we will not be able to file a claim for you with the shipping company.

**Do not discard any of the packaging or plastic wrap when a damage shipment occurs.We will need images of the box as well as the internal packing. We will also need image of the part # label that may appear on the part or bagging if applicable.

I agree that I will inspect the item at delivery and fully understand that if I do not inspect this item at delivery and unbox it at a later time to find concealed damage that I waive all rights to file a damage claim on the delivery insurance. I also fully understand that a damaged item cannot be returned for refund or store credit under any circumstances.

I here by confirm that I have read and agree to the terms and conditions and aerodynamics product disclaimer of this sale.

****** ****** 2024-09-24 22:31:30

Proof of delivery (no damage notated)
**************************************************************************************************

Link to all communication
*******************************************************************************************************************

Rebuttal:
Although no images of fitment issues were provided we still provided the customer the option to return this. We also received a ****** dispute which customer closed when we replied with the return instructions that were already provided. No return has been made and customer did leave us a bad review on ******. I did reach out to her by phone several times offering assistance but she cut off communication before doing a ****** dispute and then closing her claim.

2024-10-07 03:23:32 pm Awaiting Product Return
****** ******,

I just left you a voicemail. The bolt holes in the hood are what the blocks of wood that were mounted to the hood were bolted to. The threaded insert in the hood is only about 3/8" long and does not go all the way down into the hood as the screwdriver is demonstrating. There is also a bolt kit that comes with the hood. As for the crack this was not reported at the delivery inspection and we cannot file a claim once you sign off.

Copy of your delivery inspection:
************************************************************************************************

Please ship this hood back to ** in ********** for a full refund so we can recondition the hood and fix the crack and sell it to one of our local customers.

Ship to:
**************** LLC
RA-DBS78674
*****************************************************br>*******************
phone ************

*Important*Be sure to insure item for damage/loss. Make sure item is well packaged. In the event item arrives damaged, we will provide photos of the box and damaged item so a claim can be made on the return label with the carrier you used. Any refund will come from your shipping insurance and no refund will be issued from Driven By Style LLC. Please reply with tracking number upon shipment. Return label is not provided for non warranty return.

See update from ********* upon reviewing the images you provided.

"These images do no justice to defect of our hood. The images of the s**** driver prove nothing. There are bolts bolted and screwed into the two wood stands on the back hinge areas both driver and passenger side. If they were not threaded how would we be able to s**** the bolts into the wood stands through our hood.Also we provide bolt kit made specifically for this hood in a clear bag taped on the underside of our hood. Those are the bolts to be used when installing the hood. This is not a primer ready hood and requires to be fully block sanded and prepped and primed and painted. I also notice one image of a crack on the hood so that is a damaged area which should of been reported to driver and noted by driver upon delivery for a damage claim. Also one image showing towards front underside of hood are water drain holes for the rain there is one of each side of the hood that is where the water is guided when it rains and pours out in front of your engine as to prevent anything directly into your engine FYI. I have also attached the proof of delivery receipt from the carrier.

Amerihood
*******************************************************************************************"

Sincerely
***** ****** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

As you can see we have done our very best to assist this customer and we even made an exception to allow her to return the item even though it had shipping damage that she signed off on stating that it arrived safely.The customer cut off communication and closed the dispute she tried with ******. The customer would be fully covered for warranty if fitment images were provided showing the issue on the vehicle itself. This was not done and customer was not willing to cooperate with me on what I would need to address this with the manufacturer that shipped the hood to her. It has a full warranty for fitment.

Sincerely,
***** ******
Driven By Style LLC
Initial Complaint
10/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
9/4/24 purchase made, Godspeed Coilovers for a *************************************************************************************** **. Received product and reached out for a return/refund within the 10 window. Product was NEVER used/installed and remained in the shipping box as was delivered and received. Contacted ***** ****** on how to proceed. Returned product as was received only to be denied refund. Stating I installed the coilovers on a vehicle because of imperfections on the product. Correspondence was made back and forth to obtain refund but they persisted saying product was used. I spoke with a Master Mechanic at ************** in *********; he confirmed that the imperfections are due to poor CNC manufacturing not due to an alleged installation. I have reached out to Naval Legal and they recommended to first, contact Mr. ******* which I did to no avail. Second is to contact the BBB, which I am. And if not resolved then to pursue legal action.The coilovers are now once again in my possession, Mr. ****** and Godspeed refuse to except responsibility for inferior products and good customer support. In addition to the compressed photos attached there are several more that could not be added due to lack of allowable upload.Monies paid and requesting full reimbursement $1,076.63 for the coilovers and $98 charged to return the product (Shipping fee) totaling $1,174.63
Business response
10/11/2024
DBS77890

***********************************************************
****************************************************

*********** ******
********************************************************************************************
*************
T: ************

Link to all communication:
********************************************************************************************************************

Overview: Customer requested a non warranty return on 9/18. On 9/19 we issued return authorization and instructions.

*********** ******,

RMA # RY168390 item must be brand new and returned before 10/8/24. There will be a $10 box fee charged. If the item is late, damaged, missing parts, or used, this will end in the return being denied.

Ship To:
Godspeed Project
****************************************************************** 91731

*Important*Be sure to insure item for damage/loss. Make sure item is well packaged. In the event item arrives damaged, we will provide photos of the box and damaged item so a claim can be made on the return label with the carrier you used. Any refund will come from your shipping insurance and no refund will be issued from Driven By Style LLC. Please reply with tracking number upon shipment. Return label is not provided for non warranty return.

Sincerely
***** ****** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

On 9/25 we updated the customer that his return came back with issues as it was not in new condition and indicated it was installed on the vehicle and removed.

*********** ******,

Please see update below. This return could not be accepted as the item is not in new condition. It is being shipped back to you. We will update you with that tracking number once they update us. Images are attached

This kit was returned in used condition. item came back with damaged top hats.See images. Return cannot be accepted as it is not in new condition and cannot be resold. This will be shipped back to you.

Godspeed Project
***********************************************************************************

Sincerely
***** ****** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

See images of item condition:
******************************************************************************************************************************

******************************************************************************************************************************

******************************************************************************************************************************

******************************************************************************************************************************

We then shipped this back to the customer free of charge.

*********** ******,

Tracking # to return this to you is 1Z97V3R74262035024 via UPS

Sincerely
***** ****** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

In conclusion:

The return instructions for this order required the kit to be new and never installed. The kit came back not in new condition so return could not be accepted. We shipped the parts back to the customer and we covered the return shipping cost as a gesture of good faith. No refund is due and the customer has his items back.

Sincerely,
***** ******
Driven By Style LLC
Customer response
10/11/2024
I am rejecting this response because: The coilovers, while in my possession, have never been installed. I repeat, have never been installed. One with common sense may see that only two pictures of shoddy craftsmanship, and that due to poor CNC. Otherwise, if the coilovers had in fact been installed, there would be evidence at not only the top of just one coilover but to the bottoms and to the other three as well. I can not believe a business, small or large, would have the audacity to make such a claim. If these are not returned at the shippers expense and I'm refunded the entire amount I paid, including the wasted money that was paid to return them, I am in the process of filing a claim with local superior courts.

Business response
10/14/2024
Unfortunately no images were provided prior to your return that showed that the parts were in new condition when you shipped them. If you had contacted us stating the order was received in this condition we would have provided a pre paid return label for return. You requested a non warranty return due to change of mind. You were instructed the item had to be in new condition and not installed on a vehicle. The item upon return back to the manufacturer was inspected at arrival and found to have marks where the bolts were tightened for the top hats and they show wear as if they were installed on a vehicle and then removed.
Because this was a non warranty return and no notation was made prior to your return for these items to be in this condition there is no proof from you that a perfect condition kit was shipped back. We are only going off what you are stating however the images of the items you shipped back do not align with the details you are providing.
The last thing we would ever want is to deny a claim and we made the gesture of faith by covering the shipping out of pocket to get these parts delivered back to you.
Sincerely,
***** ******
Driven By Style LLC
Initial Complaint
06/05/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
part when received was very poor quality and extremely thin and light and was cracking in corner before it was even removed from box ive taken pics and videos and sent them to them and they have no intention of replacing part thanks *****
Business response
06/05/2024
Customer Name :
*************************
acme autobody & collision center
***************
*******, ******, 99654
*************
T: ************

Item Ordered: Screenshot attached
*********************************************************************************************************************

Screenshot of Item:
****************************************************************************************

Copy of all communication:
*******************************************************************************************************************

Customer refuses to provide what the manufacturer needs to review this for warranty.

2024-06-05 10:43:49 am            Awaiting Customer Claim Response
(*************************)     *************************,

Please see update below from the manufacturer on what they need from you for warranty as well as non warranty return instructions if you do not wish to move forward with fitment claim.

"To continue with a warranty claim please provide the following:
Wide-view Image(s) or Video, Full Face and 45, of the Part and Its Fitment onto the Vehicle:
Close Up Image(s) or Video of Gaps, Fitment Issues, Components Interfering with Proper Fitment, and/or Measurements (required) of Spacings/Gaps Between Panels:
Removal of Reinforcement Bars (For Bumpers Only):

If you want to return the item instead of proceeding with warranty claim please read info below.

Your ** number is: **48962

Please be advised that the return period starts the day the item was delivered to the customer.
Once the ** is requested the ** number is good for 60 calendar days from the time it has been issued.

Any item(s) received AND OR requested after 30 calendar days of the delivered date or Will Call pick up date will incur a 25% restocking fee. Any item(s) received after 60 days of the issue date will not be refunded.

A refund will be processed once the package has been received, as long as the item(s) are not altered, modified, or damaged.

Return Address
Extreme Dimensions
******************************************************************************************
************

*Important*Be sure to insure item for damage/loss. Make sure item is well packaged. In the event item arrives damaged, we will provide photos of the box and damaged item so a claim can be made on the return label with the carrier you used. Any refund will come from your shipping insurance and no refund will be issued from Driven By Style LLC. Please reply with tracking number upon shipment. Return label is not provided for non warranty return.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

Customer replied to this message

******************* am            Awaiting Claim Review
(Driven By Style LLC)     it fitting the vehicle has nothing to do with how thin it is i see how this is going im not playing this game any longer ill take other actions

I sent him one more reply offering assistance

2024-06-05 10:58:15 am            Awaiting Customer Claim Response
(*************************)     *************************,

We have requested video of the issue so you can demonstrate the problem but you have not provided that. This is a fiberglass aftermarket body kit and not an OEM plastic bumper.

I have attached a copy of the item listing which goes into deep detail of what is covered, not covered and expected with install.
*********************************************************************************************************************

If you decide you would like to move forward with the claim I am here to help you.I however cannot overrule the manufacturer warranty when the things they have requested are not provided. This is the only claim I have had on this part # in the past year.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

In Conclusion:

We have provided the customer fast responses and provided him with a list of what is needed for manufacturer review. We also provided return instructions if he would like to return the item. As this time the customer has not provided any information that justifies this claim being approved for warranty and he will not provide the items requested so it can be approved.

Sincerely,
***********************
Driven By Style LLC
Customer response
06/05/2024
I am rejecting this response because: the added videos they want have nothing to do with the correct thickness and weight of this part it should be minimum thickness of 1/8 inch on all edges its barely 1/16 of inch and its already cracking in corners before i took it out of box this
Business response
06/06/2024
This is a manufacturer warranty claim with Extreme Dimensions. We have not denied this customer service and I have responded to him immediately every time he contacted us. I just escalated his video he sent me yesterday.This customer needs to be patient and work with us to complete the process with his warranty which is with the manufacturer. If they deny his warranty we will provide return instructions so the item can be returned.
Yesterdays Escalation: (allow ***** hours for the manufacturer to reply)
2024-06-05 03:42:29 pm Awaiting Manufacturer Claim Response
(Extreme Dimensions) Extreme Dimensions,

Please review this. Customer called me after a ******************** claim was filed against us on this order. I provided him with instruction of what we needed to see in the video. See below.

"Video with customer commentary about how the bumper is not uniform in thickness and is very thin in specific areas requiring fiberglass mat and resin to be added from the back side to provide enough strength to be usable on the vehicle. Some of these areas are only 1/16" thick and are not the advertised 6 ounce thickness. No work had been done on this bumper nor has the bumper been test fit due to the issues with how thin this part is."

Video URL
***************************************************************************************************************************************

Some areas of the bumper are proper thickness while other areas are very thin. This would need some reinforcement to be usable on the vehicle. Please have ***** review this and call me if there are any questions.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************
Initial Complaint
04/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The date of the transaction was January 18th 2024. I purchased a replacement bumper for my car because I rear ended someone back in December. The damage wasn't a lot but it was enough where i would have to do some repairs to my front bumper so i thought it would be nice to just get a nicer more sporty bumper. The bumper came in and I took it in to have someone install the bumper but they couldn't install the bumper because it was defective. The bumper was too short and would hit the radiator and ac condenser. So once the shop notified me of that I reached out to the company and let them know that it was defective. I then disputed the charge with my bank for it being defective. **** sided with the company because of their bogus return policy that should be illegal. Federal law requires refunds if the product is defective. Their return policy is not above federal law and should not be the reason these people can sell products they know not to be as advertised. My purchase was for $1044.30 and i have to be out the money because they're shady and have a return policy that is impossible to be able to return. I would like the business to refund me my money or i will be seeking legal council and will file a lawsuit against them.
Business response
04/30/2024
The item this customer purchased has a manufacturer warranty with Extreme Dimensions. We requested the necessary info from the customer so that the claim could be escalated. Customer has not replied to his claim he opened. The last 2 updates we sent him are listed below. He also filed a dispute with his credit card which was awarded in our favor. We want to assist this customer but he needs to reply and provide the necessary photos and information so his warranty claim can be escalated. I have provided a screenshot of the full service claim history.

2024-02-02 12:34:43 pm
*********************,

Please review the following PDF claim guide on what is required to proceed with a warranty claim. Please provide all required info so we can escalate your claim for review.

Claim Guide:
*****************************************************************

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

2024-02-12 02:39:19 pm
*********************,

We received a chargeback dispute from your bank. I provided you a copy of what was needed from you on Feb 2nd to proceed with warranty claim. We will go ahead and reply to your bank and await your response.

"Feb 2, 2024 11:34:43 AM Admin
*********************,

Please review the following PDF claim guide on what is required to proceed with a warranty claim. Please provide all required info so we can escalate your claim for review.

Claim Guide:
*****************************************************************

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************"
Initial Complaint
11/30/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
BOUGHT A FRONT BUMPER FOR A **** C5 CORVETTE THAT WAS MOLDED INCORRECTLY AND DAMAGED. PRODUCT WAS DELIVERED TO A BUSINESS FOR INSTALL. PRODUCT WASNT INSPECTED ON DELIVERY BUT WAS 2 DAYS LATER FOR INSTALL. FOUND BUMPER TO BE SO BEYOND MESSED UP AND ITS NOT A CRACKED SMALL DAMAGE ISZSUE WHICH I HAVE EXPLAINED MANY TIMES WITH THIS COMPANY ITS A MOLDING PROBLEM ITS GOT CROOCKED VENTS MISSING TAB AREAS HEADLIGHT RUNNING LIGHT AREA NEEDS COMPLETELY CUT OUT. FOR A 700 DOLLAR BUMPER ITS COMPLETE TRASH. DRIVEN WILL NOT ASSIST IN A REFUND THEY KEEP PASSING THE ****** I OFFERED TO MAIL IT BACK PAY 15% RESTOCK FEE AND THEY SAY THEY CANT DO THAT PERIOD I TRIED A PEACEFUL ROUTE . AS IM SEEING THEY HAVE A PATTERN AND THIS NOT SOMETHING THAT SHOULD BE ABLE TO KEEP GOING ON.. IM SEEKING A REFUND IF THIS CANT HAPPEN I WILL TAKE LEGAL ACTION
Business response
12/01/2023
*********************************
streetteam
**************************************************************************************************
*************
T: **********
******************************

1997-2004 Chevrolet Corvette C5 Duraflex ZR Edition Front Bumper Cover - 1 Piece SKU: 105693
********************************************************************************************************************************

On October 4th customer contacted us with the following concern

Link to full log of customer communication
*******************************************************************************************************************

Oct 4, 2023 2:17:29 PM Customer
The matting tabs are cut incorrectly, they're missing mounting surface completely. The vent hole in the center of the bumper is cut crooked it's ripped at the bottom the headlight areas don't match this bumper is made very poorly

We replied back to him and provided a comprehensive list of everything needed for review

2023-10-04 01:35:16 pm              Awaiting Customer Claim Response
(*********************************)       *********************************,

Please review attached PDF for what we need from you to escalate this issue for warranty. I see the bottom of this bumper is also cracked/damaged. Did you notate "damaged" on the bill of laden at delivery? If so we can escalate this as a damage claim for you. Otherwise we will need everything listed under fitment/defective section.

Link to PDF
**********************************************************************************************

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url :****************************************************

After this we communicated back and forth with the customer never providing what is needed for resolution. This was signed for at delivery without notation of damage. A copy of the proof of delivery inspection paperwork is below.
********************************************************************************************

My final update to the customer was a response to this

******************* pm              Awaiting Claim Review (From Customer)

I've provided everything about this product to you. You have pictures and everything nothing else to send you. Also again damage isn't the issue the issue is this is a 700 dollar product is is trash molding is poor and there isn't one thing worth saving plus I've already took care of the customer no thanks to your poor customer service. So like I've stated I'll be taking this matter to the BBB and I will be posting this to all social media platforms in regards to the products your shipping to people. Tried to resolve peacefully you weren't willing to work something out. So there for I'm going to do what's needed.

2023-11-30 02:30:16 pm              Completed Customer Claim
*********************************,

When you reply with what was requested we can re-escalate your claim. Until then we cannot assist any further.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************

Conclusion:
We have made every effort to assist this customer and provide the best possible resolution but he will not even provide what is requested so the manufacturer can review his claim for warranty.
Customer response
12/01/2023
I am rejecting this response because:
Initial Complaint
10/20/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
-Purchase made March 8, 2023 for a Mustang cobra body kit (front/rear bumpers and left/right side skirts)-When I first received the order on April 18th, 2023, I was sent two of the same side skirts, then had to wait months for the "proper" kit. -Once I received the "proper" kit, I finally was able to get the Mustang into a body shop to get the Driven By Style body kit installed and nothing fit! The body shop couldn't believe how bad the fitment was, I mean the rear bumper is 3" too big! Basically, I have parts that are useless, to anyone, I can't even resell them to try and get my money back! I have att'd pictures here from the Body Shop.- The owner of Driven by Style, ***********************, continued to "pass the buck" saying that Driven By Style is not the manufacturer, and any refund would have to come from "extreme dimensions" who made the parts. They issued an "RMA" and expected me to figure out a way to ship back parts and ensure they would not get damaged. I obviously did not do this because I have no way to do it! I would need a box 8 feet long, 5 feet high and 2 feet wide. You would think they would have sent me a new packing box to send it back. Either way, i don't trust them and am not sure I would send it back without refund in advance!- The fact that this company, Driven By Style LLC, can charge people for parts that are obviously outsourced, and then take no responsibility for anything afterwards is FRAUD. They should not be allowed to operate anywhere, let alone sell to ******. - I am also reporting them to the BBB of US. I appreciate your help.
Business response
10/20/2023
Link to all customer correspondence:
*******************************************************************************************************************
Customer has not provided the information needed for warranty claim. We are not the manufacturer of the item and we provided a non warranty return RMA when he would not cooperate when I tried to assist him with the issue. Customer has been sending threatening emails to me since.
"Complaint filed to ******** BBB, next is US BBB. Then every online car parts forum I can find.

You should have given me my money back"
Return Instruction Provided
2023-09-01 04:20:22 pm
******************,

Your ** number is: **47110

Please be advised that the ** number is good for 30 calendar days from
the time it has been issued. A refund will be processed once the package
has been received, as long as the item(s) are not altered, modified, or
damaged.

Ship to:
******************
******************************************************************************
************

*Important* Be sure to insure item for damage/loss. Make sure item is
well packaged. In the event item arrives damaged, we will provide photos
of the box and damaged item so a claim can be made on the return label
with the carrier you used. Any refund will come from your shipping
insurance and no refund will be issued from Driven By Style LLC. Please
reply with tracking number upon shipment. Return label is not provided
for non warranty return.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************
Followup Response to customer
******************* am
****** House,

We provided you a non warranty return authorization (RMA). You have to
cover the cost of shipping to get it back. We will issue a full refund
on the parts excluding shipping. This is all in the terms and conditions
of sale. Please refer to your receipt for terms and conditions and
return policy.

If you wish to proceed with manufacturer warranty we provided you list
of what they need to continue with your claim. We want to assist you but
we are not the manufacturer and we do not handle the warranty
ourselves.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************
Customer response
10/20/2023
I am rejecting this response because:
As already explained, the distributor did not answer my questions or aid in returning the parts physically other than saying they provided an RMA. Also, since they did not aid in the return, they now say there is a 25% restocking fee for these useless parts.

Business response
10/23/2023
******,
We tried to assist you under warranty with this manufacturer ******************. You did not reply and provide the necessary photos for your claim.
"Aug 31, 2023 5:22:41 PM Admin
****** House,

Please reply with the following so we can re-escalate your case for resolution.

"Please provide the following for a fitment claim:
*Clear Image of Part Label(s):
*Wide-view Image(s) or Video of the Entire Part(s) Without Test Fitting:
*Wide-view Image(s) or Video, Full Face and 45, of the Part and Its Fitment onto the Vehicle:

******************
*******************************************************************************"

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************"
We cannot approve a manufacturer warranty for you. Because you did not cooperate and provide what was required we provided a non warranty return RMA (return manufacturer authorization) and the return address on Sept 1. This RMA is good for 30 days.
It is now 10/23 and extended return RMA is valid until 11/1 but carriers a 25% restocking fee. No return has been made.
Sep 1, 2023 4:20:22 PM Admin
******************,

Your ** number is: **47110

Please be advised that the ** number is good for 30 calendar days from the time it has been issued. A refund will be processed once the package has been received, as long as the item(s) are not altered, modified, or damaged.

Ship to:
******************
**** *******************
*********, **, 92833
************

*Important* Be sure to insure item for damage/loss. Make sure item is well packaged. In the event item arrives damaged, we will provide photos of the box and damaged item so a claim can be made on the return label with the carrier you used. Any refund will come from your shipping insurance and no refund will be issued from Driven By Style LLC. Please reply with tracking number upon shipment. Return label is not provided for non warranty return.

Sincerely
*********************** - Owner
Driven By Style LLC
Instagram Url : ****************************************************
Customer response
10/25/2023
I am rejecting this response because:
As I explained, I already paid a body shop just to TRY and fit these parts. They obviously didn't leave them on after they did try them because THEY DIDN'T FIT!!!! So I'm expected to pay the body shop again to take off the stock parts again and try to fit these incorrect parts, again, so Driven By Style can have a couple more angles?? This is absolutely ridiculous, and I'm just getting more frustrated.
Driven by Style are obviously frauds. Why doesn't Driven by Style take some responsibility and call the body shop themselves, wouldn't that help??!! Here is the name:
********************************
********************************************************************
**************
I would appreciate if I do not have to continue repeating myself because Driven By Style claims they tried to help me. They just want me to try and figure out a way to send back these incorrect parts and/or spend more money with no guarantee I'm getting my money back!!!!
Initial Complaint
12/04/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 11, 2022, I purchase a carbon fiber hood (Order #DBS42069) for $1673.90 from this business. I had this hood professionally installed and was told by the installer that the hood was warped, dented and did not fit my car. I took pictures of the hood as proof that the hood did not fit and contacted Driven by Style to return the hood. I was told by Driven by Style that I needed to return my car to the professional installer and have the defected hood reinstalled on my vehicle and take more pictures. To have this done, I will have to pay the professional installer again to have the defected hood installed on my vehicle AGAIN just to take pictures.
Business response
12/15/2022
Copy of all claim correspondence
https://www.drivenbystyle.com/amasty_rma/vendorclaimdetails/vendorclaimdetails/request_id/2702/vendor_id/1
Customer refused to provide the photos that the manufacturer of the item needed to create a warranty case for review. We offered the customer an RMA for non warranty return when he refused to provide what was needed to help him.
"2022-09-28 05:03:58 pm Awaiting Product Return
***************************,

Here is a product RMA for you if you are unwilling to comply with what the manufacturer has requested to review this for a warranty case. If you upload what they need for a warranty claim we will escalate that for you and get back to you with a response upon review.

"Your ** number is: **44339

Please be advised that the ** number is good for 30 calendar days from the time it has been issued. A refund will be processed once the package has been received, as long as the item(s) are not altered, modified, or damaged.

Any item(s) received after 30 calendar days of the issue date a will incur a 25% restocking fee. Any item(s) received after 60 days of the issue date will not be refunded.

This order was delivered on 7/29/22 and therefore this refund will have incurred a 25% restock fee.

Thank you,

Ship To:
******************
************************************************************************, 92833
************"

*Important* ***************** item for damage/loss. Make sure item is well packaged. In the event item arrives damaged, we will provide photos of the box and damaged item so a claim can be made on the return label with the carrier you used. Any refund will come from your shipping insurance and no refund will be issued from Driven By Style LLC. Please reply with tracking number upon shipment. Return label is not provided for non warranty return.

Sincerely
***********************
Driven By Style LLC"
Customer then attempted a chargeback dispute thru his bank which was decided in our favor which he then filed an appeal. The appeal was also decided in our favor. The customer then threatened us with filing a ******************** claim and we let him know we would reply to the case with all the communication on his claim.
This complaint has no merit as the customer provided 4 closeup photos only and refused to cooperate when we tried to assist him on filing a warranty claim with the manufacturer of the product. In order to do that he had to provide all the test fitment photos required which he refused to do and his case could not proceed. No return was ever made and the customer kept the product. I have uploaded copy of the customer receipt, signed proof of delivery and rebuttal to his credit card dispute detailing the entire claim.

Sincerely
***********************
Driven By Style LLC
Initial Complaint
06/30/2022
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
May 5, 2022 The hood itself is 464$ I had contacted the bank about the issue I was having with the hood the fitment was good but everytime I would attempted to close it I would feel like it's going to fold in half, I have tried contacting the company but they've been nothing but useless and they blantely disrespected me and really don't care for a resolution. On there disclaimer they did they is was fiberglass which I had no issues with that but they had no disclaimer on the shocks needing to be replaced, I paid 800$ to get the hood painted and I can't even use it. The hood had been sitting in my garage since I got it painted I've been open to returning the hood but again the company has no remorse or even want to try to resolve my issue they asked that I revoke my bank dispute and they would contact me for a resolution but they never contacted me. I'm frustrated I spent alot of money for this company to just toss me aside and take advantage of me. My order number is (DBS39869)

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