ComplaintsforLallian's Landscaping
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Lallian's Landscaping in Feb/March 2022 to replace the sprinkler pipes with PVC and resod the lawn. He reconfigured the sprinkler heads for better lawn coverage but only made it worse. He came out to fix the problem but the coverage is still bad and a large portion of the lawn is brown. He has not returned my calls or email.Business response
07/28/2022
See business response attached:
Customer response
07/28/2022
I am rejecting this response because:
When I first had Lallians Landscapes give me an estimate, he told me if I hired him that he would be able to rearrange the configuration of the sprinkler heads for good water coverage even with the lower pressure. When he failed, he ended up charging me more to make additional adjustments. Now the water coverage is worse than it was to begin with. I did try contacting him and even sent an email from the Lallians Landscape section on the BBB. I did not receive a response. I think that he should either figure out how to fix it or reimburse me some of the money so I can hire someone who can. He did not do what I hired and paid him to do.
Business response
08/23/2022
Please attached business response to your rebuttal:Customer response
08/23/2022
I am rejecting this response because: The pipes under the house was never the issue. He checked the water pressure and said he could fix the sprinkler system. Nothing was said about needing to re-pipe the house first. I see this as an excuse.Business response
09/20/2022
Please see business response attached.Customer response
09/20/2022
I am rejecting this response because: My response is the same as before. ******************************* said if I hired him he could restructure the sprinkler system to provide good coverage of the lawn with low pressure. The result was that it made the lawn coverage even worse. There are also other problems that have occurred within the last couple of months. One of the sprinklers by the sidewalk keeps getting stuck. Also, the faucet he replaced in the back yard leaks as does one of the other sprinklers in the front.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.