ComplaintsforSkySlope
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Complaint Details
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Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I used this service with my previous ******************* and when I left I no longer had access to my email address to login or cancel service. SkySlope is charging me for services I have not used in about a year because I do not have access to it.Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My brokerage has been using this service and it has failed numerous times and they refuse to address and fix problems. Their support is rude and I have proof of them just not being willing to work on the problems even after several times of contact and proof that it is not working.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The system is very difficult to use. The checklist items they use are CA based, but they told us the checklists are for our state (**). We have not been able to use the software fully since 9/26/23 in the full intended & promised use. We have had to use other softwares. When we requested to cancel under our right for breach of contract (failure to provide service as it is intended and paid for use - failure to resolve within 30-days) they fought us and ignored us. We revoked their right to use our cards until a resolution was found - but they will probably continue to charge the card even after receiving the revocation of their rights to use our card.Customer support is non-existent unless we are adding on more services and giving them more money. They did not setup our accounts properly from day one and do not care to. We were told we were getting into a monthly agreement with the right to cancel with a term of up to 12-months. They ended up messing up our entire contract, lying, and setting it up for 15-months. An ambassador tried to tell us an effective date - as outlined in our contract - was not actually the effective date. She tried to tell us the effective date was just "when we signed" and then the contract started on a random subscription licensing date she picked off the form - which that date was also incorrect - subscription and licensing also started on the "effective date of 9-26-23" as per the contract and history of communication/use, but the ambassador seems to think effective date means nothing.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We informed them that we did NOT want to continue our services with them back in December. They charged us for ******* and after numerous times trying to get them to cancel our account in Feb, they just charged us again today. They are pretty unresponsive and I'm not exactly sure what to do at this point?!?Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for a year contract under false information. I pre-paid for 12 months. After going through training to use the service I realized it was not as seamless as promised and was going to cost more money for it to be as seamless as promised. I asked for a reasonable termination which has been denied. I signed up for a real estate service. I paid 12 months in advance. Im not even in my second month and everything they promised about the service is not 100% true. I no longer wish to use the service. Are there no consumer protection laws about reasonable cancellation?30 days, 60 days, 90 ***** informed Skyslope I would not be using their service within 30 days of paying in full. I paid in full on 1-13-22 (SkySlope has received your payment of $4,162.56 for invoice *******). I began to attempt termination on 1-31-22 which they have basically ignored / denied. Skyslope breached the contract when I was told I would be able to connect directly with the ****** which as it turns out I cannot as only a forms member. Here's what I offered and they rejected...The cost for the service Im not using is $346 a month. I agree there should be a 30 day cancellation fee, plus the almost 30 days since my full payment. So 60 days. I also agree in a set up fee for Skyslopes time, say 10%. $4162.56 x 10% = $416.25 2 months: $692 Total: $1,108.25 $4162.56-$1,108.25 = $3054.31 refund This is reasonable, extremely reasonable. It is absurd and disgusting to think a company would rob someone of 11 months worth of service money when the customer 100% is no longer and not going to use the service. Thank you, *********************************** ************Initial Complaint
12/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a software program from Skyslope for facilitating *********** Transactions and escrows within our staff. I was told by their sales person that it was everything that my current program was offering and more. It states on their site from contract to close, which clearly isn't true.I'm extremely disappointed in the program. I cannot effectively write an offer with their software without using other programs then submitting it to this software, which negates the purpose of paying $3,840.00 for something that is useless. It also doesn't offer any of the other personalization of the program I'm currently using. I've asked for a refund and I've gone out of my way to make this work. I can't get passed the main sales person and speak to a manager. Their representatives are misleading Brokers into thinking this is considerably more than it is. I've attempted to negotiate with them for over a month. My original purchase was on 10/19/2021. My entire office spent hours training and creating a checklist to find out on day 1, which fell on November 1st of this year, that we are NOT able to thrive at all with this expensive program if we can't write an offer with it. We then had to abandon the use of this software right out the gate. What they are doing at this company is fraud and I won't stand for it. In addition, their system isn't able to log into our local association, which is vital for this to be effective. Lastly, the forms don't print with the same font and presentation as the other Authorized Licensed users of the company I'm currently using. Which makes our Professional forms that we as realtors pay for look counterfeit and I strongly believe that when this issue was discovered that they should have gladly and willingly refunded my money. I would like to see a refund and I would like to see this company thoroughly investigated.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.