Customer ReviewsforRyder Toys

******** products. You heard the old saying you get what you pay for...think again. Batteries are not rechargeable accept when car is stopped. Go to ******* and get a car and an extra battery and you can keep one on charge and one in the car so the kids can play for more than an hour and pay way less.Customer service is awful. They waste so much of your time you give up. I have two cars...one jeep and one 4 wheel drive car. I ended up getting a second battery for each car and wiring it in myself so the grandkids could ride the car for double the time. The chargers are cheap cheap cheap and slow. Ryder is slow to respond and close to impossible to deal with. No wonder they don't have any customer feedback on their website. They wouldn't ever sell anything. Very expensive for what you get!

Dont buy from this company!! The drifting car broke within the first couple of weeks after buying it. For two months **************** has been sending the same pre programmed response that theyre working with the warehouse to find a replacement part and has delayed replacing it by asking for numerous pictures of a toy they designed. Just the response our seven year old was hoping for.

I am so greatly disappointed... this is not a quality product. It is clunky and cheaply made. The price point on this product is far too high because I have had nothing but problems.- There are deep scratches on the hood from shipping.- I never received the custom license plate even after reaching out multiple times.- Multiple mounting locations for parts are broken.- Multiple mounting locations are stripped so screws are not tight - Two out of the four brackets for the battery are broken.- The lights on the bully bar do not work and the bully bar will not seat into its mounting locations appropriately.- The rear drive motors were wired incorrectly causing the vehicle to not drive. I had to unplug and switch wires.- ************ does not work.- After less than 30 minutes of play on pavement the steering motor broke. Now I am unable to steer the vehicle using the remote and this is one of the main reasons that I purchased this product. This was a birthday gift for my son and at this point I am regretting my purchase. We are unable to use this expensive item now because my son cannot manually steer it on his own yet.

I ordered the motorbike nearly three months ago which arrived incomplete of the needed parts to use it. I have been getting lip service from them ever since. Flat out theft. Do not buy from this company. They steal your money and dont send you what they advertise.

Purchased a 900 dollar Ryder toy jeep. This thing will not run the blue tooth radio doesn't work and they will not let me return this place is horrible. Nobody will assist in helping me

Unfortunately, we received a lemon. Rather than sending us a new car and picking up the broken one, Ryder has insisted that we troubleshoot and take the time to wait for and then install replacement parts ("because that is their policy"). In our case, the troubleshooting process will require taking apart parts of the car that we did not have to put together in the first place. We can understand following this warranty policy IF the car was in good working order and THEN stopped working, but the car LITERALLY NEVER worked properly. We spent over $800, gave our daughter a broken item on her birthday, and now have to go through the hassle of attempting to fix the car. What horrible customer service. Our fear is that the replacement parts #1. won't fix the car and then WE will have to pay to ship it back "because that is their policy" and/or #2. that the car was never right in the first place. We will NEVER purchase from this company again, and we will be making sure all of our friends and family know not to either. What a shame. Oh, and it has been 3 weeks and still no replacement part...

Junk! ************! ******** customer service. I'm out $1,000 and have a broken vehicle they refuse to replace or refund my money.

Don't buy this product. Within a week of riding it, there was an odd noise coming from the car. Upon inspection, we noticed a crack in the front right motor. Figured it wouldn't be an issue, we'd just connect with Ryder Toys and they'd send a new one. It took 6 months to finally get a new motor. So it sat in the garage as my son wondered why ***** sent him a broken toy. We got the motor and then within a week there was an issue with the steering wheel. I needed a new nut/bolt and I figured I'd purchase it from Ryder Toys. They tried to charge $19.99 for a nut/bolt ***lacement. I went to ****** and purchased a nut/bolt for $.40 cents. That's a nearly 5000% up charge Ryder tried to charge for a nut/bolt. Then the front LED light went out. Ryders response was the LED light isn't covered under warranty and they didn't have one in stock so there was nothing they could do. My kids have ridden the *** a dozen or so times and these are all the issues we had. On top of it all, the customer service was terrible. The initial *** was nice and tried to resolve the issue, however, it took weeks to get a manager to actually call me. And when I requested to speak to their manager, I was told it was against the policy. The price of the car and lack of customer service isn't worth the inevitable hassle you will experience.

This company is a scam! I've went back and forth with customer service since day one. It came out of the box with reverse not working and three of four motors broke within the first week. Advertisement shows it going over tree stumps but these simply broke driving on the street in our cul-de-sac. I'd hate to see how fast it broke if you were to d anything they actually advertise. They constantly tell you parts are on the way and to look for a shipping number but that doesn't happen. I've dealt with this since Christmas and still don't have the reverse so the car isn't usable. I've tried to get my money back and send the car back multiple times and they won't do that either. Don't waste your money on this over priced buggy!

Our experience with Ryder Toys has been terrible. We purchased a car for our son, and it became unusable within a short period. **************** wont resolve the issue and will not ship a simple replacement part. When you contact customer service, it takes them days to respond, and if they do, they give you the same canned response over and over again.The ongoing delays and lack of resolution are incredibly frustrating. **************** has been unhelpful, and our son is very disappointed. We expected better quality and service for the price we paid.Do not buy from Ryder Toys. Let my review save you a headache and your wallet money; buy from a more reliable company.