ComplaintsforPeninsula Hardwood Floors, Inc.
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was was looking to get my floor refurbished. I got a quote and set up a date for the service. I paid a deposit of $412.35. ( On May 22, 2024) When I was given a secondary quote of the cost of moving the furniture of over $1200 dollars, I canceled the service (5/24/24). I was told there were no issues and they would send me a check with my refund. I did not receive a check. On 7/6/24 I reached out and I was told it was an oversight and they would send a check. On 7/7/24 they said they will send it out the following Monday. On 7/23/24 I sent another email, but did not get a response. 7/30/24 I sent another email with no response. I would like your help in getting my refund.thanksBusiness response
08/20/2024
Hi **** --
I apologize for the delay in submitting your refund. I have been away from the office due to the birth of our second ****** I was able to write a check, and have my brother **** personally drop it off to your home. Again, I appreciate your patience, and look forward to working with you in the near future.
Best,
*******************
Owner | Peninsula Hardwood Floors*
Office: **************
***********************************
PeninsulaHardwoodFloors.com
*Peninsula Hardwood Floors, Inc., is licensed, insured, and bonded in ***********Customer response
08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
595 Taylor Way Ste 4
San Carlos, CA 94070-6248
Business hours
Today,8:30 AM - 4:00 PM
| MMonday | 8:30 AM - 4:00 PM |
|---|---|
| TTuesday | 8:30 AM - 4:00 PM |
| WWednesday | 8:30 AM - 4:00 PM |
| ThThursday | 8:30 AM - 4:00 PM |
| FFriday | 8:30 AM - 4:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.