ComplaintsforRent2OwnInc.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They keep trying to charge me a fee after I have cancelled my subscription to there servicesBusiness response
04/24/2024
In response to the complaint filed by the customer on 4/17/2024, our findings show that on 12/21/2023, the customer enrolled successfully in a trial membership for Rent2owninc.com. The same day, the customer contacted our customer service center to cancel the trial. Our agent explained the service's benefits and offered the customer an 80% discount on the subscription fee. The customer agreed to keep the standard service membership. Upon completion of the trial, the discounted subscription fee commenced billing.
We have canceled the customers subscription and removed him from our marketing campaigns.
Please let us know if you require further information.Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
How do I cancel my subscription. I thought it was only a $1 fee but I think I read it wrong.Business response
05/31/2023
The directions on how to cancel are provided in our Welcome packet and on our website. Customers may call or email our customer contact center for cancellation. The customer is correct that the trial offer is $1. After the trial membership is over, the customer will be charge a subscription fee to continue the service. The customer's credit card was declined for the $1 trial fee. She has never been charged any fees. The account has been deactivated. Please let us know if we can be of further assistance.Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
While searching for a new place to live I came up on a site that was for credit building that ended up switching me over to rent to own I only had knowledge of the 1$ fee to view homes but not to the ********************************************************************************************************************************************************* like a refund for the most recent payment and to not be billed in the future ever againBusiness response
04/30/2023
Dear BBB,
Our research indicates, the customer visited our website and registered for a 7-day $1.00 trial membership on December 22, 2022. The customer authorized the $49.60 monthly recurring charge by successfully completing all the necessary steps to complete the membership account registration. Our pricing information is clearly displayed on our registration page, and we require each member to click to accept that he/she agrees to the membership terms and conditions, prior to creating the account. The terms and conditions also informed the member to cancel before the trial completes in order to avoid the monthly membership fee. Immediately following registration, the customer was sent a detailed welcome email that reiterated all important terms of membership, including how to cancel.
The customer never contacted us to cancel the subscription and, as a result, was billed according to the terms that were agreed to during registration. Although the charges were valid, we refunded the most recent membership fee on 4/21/2023.
Please let us know if you have any additional information.
Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I put my card information in on rent2own and it told me that it would be $1 to look at places and now i just got charged $49.60 I didnt know it was a subscription I want a refundBusiness response
01/29/2023
Dear BBB,
Our research indicates the customer visited our website and registered for a 7-day $1.00 trial membership on December 12, 2022. The customer authorized the $49.60 monthly recurring charge by successfully completing all the necessary steps to complete the membership account registration. Our pricing information is clearly displayed on our registration page, and we require each member to click to accept that he/she agrees to the membership terms and conditions prior to creating the account. The terms and conditions also informed the member to cancel before the trial completes to avoid the monthly membership fee. Immediately following registration, the customer was sent a detailed welcome email reiterating important membership terms, including how to cancel.
The customer information submitted to our website during the registration process (address, phone number, and first and last name) matches the information provided in the BBB complaint. We would have no way of knowing a customers personal information without the customer entering this information during the account creation process. Further, the *** code on the back of the customers credit card was a match, which indicates the customer had the credit card in hand while registering. Lastly, the customers billing address matched what was on file with the customers issuing bank.
The customer never contacted us to cancel the subscription and, as a result, was billed according to the terms agreed to during registration. On January 24, 2022, the customer contacted us to cancel the account. The account was canceled as per his request. There was no mention of a refund.
We received the BBB complaint later the same day. Although it is evident the customer knowingly created the account and agreed to the membership terms, our representative refunded the customer for one month of service. If you require additional information, please contact us.Initial Complaint
07/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
While searching for a new place to live I came up on a site that was for credit building that ended up switching me over to rent to own I only had knowledge of the 1$ fee to view homes but not to the 49 fee when I didnt have an account set up and I normally didnt have money just sitting on cash app so for an electronic payment to take all of my money that I didnt agree too is frustrating I would like my refundBusiness response
07/16/2022
Dear BBB,
The complaint acknowledges that the customer enrolled in a trial but was unaware of the monthly subscription fee.
Our research indicates that the customer visited our website and registered for a 7-day $1.00 trial membership on May 13, 2022. The customer authorized the $49.60 monthly recurring charge by successfully completing all the necessary steps to complete the membership account registration. Our pricing information is clearly displayed on our registration page, and we require each member to click to accept that he/she agrees to the membership terms and conditions prior to creating the account. The terms and conditions also informed the member to cancel before the trial completes in order to avoid the monthly membership fee. Immediately following registration, the customer was sent a detailed welcome email that reiterated all important terms of membership, including how to cancel.
The customer never contacted us to cancel the subscription during the trial and, as a result, was billed according to the terms that were agreed to during registration. On July 9, 2022, the customer contacted us to cancel the account and request a refund. Although it is evident the customer knowingly created the account and agreed to the membership terms, our representative refunded the customer for one month of service - $49.60.
Since we have already provided the customer with a one-time courtesy credit prior to the complaint, we believe that we have satisfied the complaint. If you require additional information, please contact us.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.