ComplaintsforGoldworks Gallery
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In July of 2023, ***************, the master ********* and owner said he could restore the ink in a small pendant with a scrimshaw flower carving that I own. He told me the work would take two weeks.I called him two weeks after dropping off my pendant and he said he would need more time. This went on for a while. I would call and leave him a message, then he would return my call and update me on his progress. I remember we spoke in November 2023, January 2024, and February 2024. After 02/08/24, I stopped hearing from JC. I tried to reach him on 04/16/24, I went down to his shop on 4/19/24 and found a sign that says he is now only open by appointment only. The phone number to make an appointment is the same number that I have already been trying to use to reach him.Since April 2024, I have continued to leave him messages indicating that I would like to pick up my pendant even if the work is not completed.My fianc spoke to ** over the phone on 6/6/24 and JC told him my pendant would be ready in two weeks. When two weeks was up we tried calling him again, but we only get his answering machine.I just want my pendant returned to me to resolve this matter.Additionally I have unfortunately found at least one review on ****** and a couple of reviews on Yelp from people who sound like they have had similar experiences with *************** at Goldworks Gallery.Business response
08/06/2024
Complaint #******** was resolved the very next day, before I was aware of the BBB complaint. Customer was made aware of a physical condition that delayed the completion of the job. Customer came in and picked up the semi completed job at no charge.Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. After my fianc insisted that the business release my property, I was able to pick it up and am now satisfied. I consider this complaint resolved.
Regards,
*********************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4243 Park Bl
San Diego, CA 92103
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.