ComplaintsforAnchor General Insurance Company

• Initial Complaint

  11/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was hit by a driver with anchor general insurance company on October 30th 2024. My car was totaled and had to be towed away to ********* towing in ******. Anchor General has not taken my car out of the tow lot in over 9 days and I was served a lien on my car that they would soon sell it on public auction if the storage fees are not paid. I should not be liable to pay such fees as I was the one who was hit. Anchor General had left the car on the lot for so long that this bill is over $1000 to get the car out. They have not called to give me information other that the adjuster berely going out today November 9th to inspect my damaged vehicle. They have not made any effort or have disclosed and information to me. I made a claim with them on October 31st. I just want them to be help accountable for the damages that there driver inflicted on my car. I have an attorney who is working on my case but Anchor General does not seem to want to comply. My car is a 2013 ****** Sentra ** and I owe about $10,000 on it. The vehicle is a total loss and I can not afford to pay the towing company another day for storage fees.

  Business response

  11/14/2024

  Your claim was reported to our office on October 31, 2024.The claims examiner attempted to reach you on 11/5/24 and 11/8/24 at the number provided to us, *************), upon your initial report of the loss.  Unfortunately there was no answer, but messages were left.  A letter acknowledging your reported loss was sent to you explaining the claims process and your duty to mitigate the damages to your vehicle.  You retained an attorney to represent you and upon receipt of their letter of representation, the examiner acknowledged the claim with your attorney.  The letter of representation advised us that no further contact can be made directly with you. 
  
  Please contact your attorney for additional information needed to resolve our investigation.  

  Customer response

  11/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was involved in a car accident on 10/09/2024 the other driver hit me I have provided all the information its been over and and they have ignored my calls i need to get my car fixed

  Business response

  11/07/2024

  We are pending coverage status from Infinity/****** insurance to confirm if your Uninsured Motorist coverage will apply. If you would like to contact Infinity/******, feel free to contact them for status at *************************. Claim # ***********.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a car accident on 10/22/2024 where the other person was at fault which has this Anchor general insurance as coverage for the vehicle, however after filing my claim to them that same day, I only got a call the next following day to submit images of the damage to their claims email, so I went ahead and sent them. After this day I have not once heard back from them, no calls, messages, voicemails, updates, status on case, no answer at all from this company. I have been calling them since the end of that week following the next week and until today as well 11/04/24 with no answer from the claim specialist assigned to my case or her supervisor which I also left voicemail to. I am not sure who else will I need to speak with to get this fixed. My vehicle has not been fixed, it is the only way of transportation for me and I am unable to move around as my vehicle cannot be driven. Its been 2 weeks now with no answer to this claim.

  Business response

  11/11/2024

  We are actively investigating coverage and liability; however, our insured is not cooperating with the investigation.  We sent a non-cooperation reservation of rights letter to our insured and awaiting a response by November 22, 2024. Ms. ****** will be emailing additional documents to assist with investigation.  

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a claim since September, 12 2024. The company Enterprise rent a car and myself have been calling and sending emails with the invoices they have to pay but they do not resolve the claim. I saw all reviews in the BBB and also in ****** this company does not have any one good review I do not understand why they continue doing business. Is there something that people can do to get issues resolved? Is there any legal action I can take to assist in resolving this claim?I already spent a lot of time calling and sending emails, but unfortunately with out answer.I hope BBB can do something to help.

  Business response

  10/31/2024

  We have been in communication with ****** ******* and Enterprise regarding the status of the claim. An offer to Enterprise has been extended to resolve the property damage claim. With respect to the injury claim, we are waiting supports from Ms. ********

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in an a car Accident on 10/19/24. I called my insurance anchor general insurance which they were closed for the weekend. So I called the after hours phone number listed on my insurance card. I called again on Monday 10/21/24 to file a claim and was told that I was supposed to receive a call within 24-48hrs. I waiting until Wednesday since I didnt received a call, the customer service lady gave me my assigned adjuster number to call her since I didnt get a call from her yet. No response from her. tried again on Thursday , Friday and today Monday 10/28/24 still no response. I tried reaching their supervisor as well and they all keep sending me to voicemail. Its been a whole week and I have not received a single call from this insurance regarding the claim. At this point they are neglecting their responsibility that is stated within the policy.

  Business response

  10/30/2024

  We appreciate the feedback. Our office made contact with you on 10/28/2024 and obtained your statement as to your facts of loss. After review of your facts of loss and video footage, we have determined that you were not at fault for this loss. We also advised you that you did not carry Collision coverage for your vehicle damages and would need to contact the third partys carrier to pursue your damages. This file is now considered closed.
  
  We strive for excellent customer service and apologize if communications were not properly addressed at any point during our handling of the claim.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of vehicle accident was on 8/25/2004. The other party was at fault and gave us their insurance information which is Anchor General Insurance. Called to file the claim next day. Spoke to *******, the adjust, who took our information and statement. Said they need to contact their client and get their statement. He said he will get it resolved within 30 days. We called him multiple times to get an update and he claims he hasnt reached his client and cant proceed without her statement. Its been 2 months now. We would like for the insurance to pay to get the vehicle fixed for the damages as soon as possible. The driver was ******* ***** ****, she was driving a 2018 GMC ****** when she collided with our vehicle, 2020 **** Mustang, on Oats ** in Garland *** Damages were to the passenger front fender and tire.

  Business response

  11/04/2024

  We are actively investigating coverage for this loss but there is a potential that we may not afford coverage for this occurrence, or for any claims arising out of it.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Anchor General Insurance due to their failure to respond to my claim. On August 13th, 2024, my parked 2010 ***** Odyssey was hit by a ****** Highlander on *************. This incident is documented under police report number 2024-242260884 (attached). I initiated a claim with Anchor General Insurance under claim number 24266486.Since filing the claim, I have made over ten attempts to contact Anchor General Insurance to seek compensation for the damages and associated losses. Despite my repeated efforts, I have not received any acknowledgment or response, and my claim remains unresolved.I respectfully request your intervention to ensure that Anchor General Insurance addresses this matter and compensates me for the damages and losses incurred. The lack of communication and resolution is causing significant inconvenience, and I seek prompt action to secure the compensation I am rightfully owed.

  Business response

  10/28/2024

  Per our telephone conversation of 10-28-2024, we are sending you a release in the amount of $8,171.85 to resolve this matter. Once we have the signed release in file, we will issue payment.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Anchor General is impossible to get in touch with , they insurer hit me. When I filed claim they both became ghost and now neither want to pay me for hitting me behind?

  Business response

  10/03/2024

  Contact has been made with Ms. ******* Per the conversation, Ms. ****** stated that she has video footage of the loss and will forward it to us for review.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to reach out to my adjuster ***** ****** and her supervisor, **** *****, regarding when I can take my car in to be repaired. They are impossible to reach, the phone doesnt even ring it goes straight to voicemail. Throughout this entire process the only time I received any news is by constantly calling them. Their customer service is terrible.

  Business response

  09/21/2024

  We appreciate the feedback. Our office made contact with you on 09/18/2024 and advised you that we would be issuing you a payment for your $1,000 deductible because you carry the collision deductible waiver. The advance deductible payment was sent to you directly so you have the funds available to cover paying your deductible to the shop. Payment for damages less your deductible has been paid to Collision Werks where you had the estimate written and the collision portion of this claim is now considered closed.
  
  We strive for excellent customer service and apologize if communications were not properly addressed at any point during our handling of the claim.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 2nd, I was hit by a person who has Anchor General Insurance. I filed a claim my insurance but due to my deductible and the responsibility of the other driver because he hit me, I was told to go through his insurance. The day of the accident I also called his insurance company and let them know that he had hit me and I wanted to get my car repaired. After a few weeks I was assigned to adjuster, *******************************. I spoke to him and he said that they had to make sure that they were at fault for the accident. In May, he claimed he could not find a police report or incident report so I gave him the number and called our county clerks office. On May 24th, I forwarded him the report from the county. Since then, I have emailed and called two to three times a week and left ***************** multiple messages. He has not returned my calls even though estated in his phone, he would return calls within ************************************************************************ He is also had the same issues. The insurance company told him that they have already fixed my car which is not true. He called 17 times yesterday and they refused to call him back. I also called five times yesterday and multiple times last week with no return calls or emails yet again. All I want is my car to be repaired. I just want this nightmare over.

  Business response

  08/26/2024

  We have been in contact with ******************************* regarding her concerns and a resolution is in progress. We anticipate payment shortly. 

  Customer response

  08/28/2024

  I was called to told they would accept liability for the accident. However paperwork has not been sent to the repair company and I am still waiting on a call back. 

  Business response

  08/28/2024

  We spoke with ******************** on August 26 to inform her that we would be paying the claim, but an estimate would be prepared first. As of August 28, the estimate has been sent to her along with a payment for the repairs. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩