ComplaintsforTerra Education Inc

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have made a deposit for my daughter to do a program, then COVID started and they put it on hold. After two years programs are running again. However, my daughter is not interested in the program anymore. Requested a refund. Was told they do not refund those deposits. How is it our fault we were not able to do it? Please, refund our $600 they took. Thank you so much. ************************* is my daughters name

  

  Business response

  02/10/2023

  Dear ****, I hope this finds you well! Im emailing to follow up regarding your request for a refund of your tuition credit with us. First of all, thank you so much for your patience on this. I have escalated your request to our Executive Team who has agreed to your request to be refunded at this time. We are able to offer you a refund of your remaining credit. Please send your bank information to *************************** so that we can deposit directly into your account, or confirm your address if you prefer a check: Routing Number, Account Number, Name on ************* **** Name. Be aware that this can take up to 6 weeks once we receive your bank account information to process. Thank you for your patience and again, we hope to work with your family again in the future.
  Kindest Regards, Terra Team

  
  

  Customer response

  02/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They terminated my contract almost halfway through the course. I was late to the class by about 25 minutes, due to an accident, and I stayed an hour after the class to help students. It was late about 6 minutes to the class and made that up by helping students longer. They didn't support me with educational equipment and engineering laptops for students. I mostly taught engineering courses without a projector which is impossible but I did my best. I have already spent a huge amount of time recording the lectures and sharing them with students just because they fail to equip your class with a projector. The class has been interrupted several times by technicians to fix the problem. To serve students and respect their time, I recorded those video lectures so they don't fall behind because of their mismanagement. They also told us to participate in the excursion without specifying the exact time and location. The following is the only thing about it in the contract:Required afternoon excursion/speaker on Wednesday afternoons No time and no location were specified!!!! So, It was assumed the speaker event to be on campus until I received an email from the administrative manager very late. I had to leave my other class early to attend their excursion. I have all pieces of evidence for what I did.Thanks,***** Bahraseman,

  

  Business response

  08/08/2022

  The instructor did not adequately fulfill his contract. We terminated his contract early, but paid him for the full contract.  His payment was issued on August 4th, 2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩