ComplaintsforEl Camino Memorial Park Mortuary
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We have had problems for over a year about a year and a half with flowers being removed from our father's grave site we've been told that the grounds people are not taking the flowers we know who is taking them they're defacing the grave site and it needs to stop El Camino has only offered us $75 one time refund which doesn't solve the problem we've had everything disappear twice within a month and they're doing nothing our Father should be able to rest in peace and nobody should be able to take what we put on there to honor him and they're doing nothing I emailed a manager on Sunday and have not received a response back yet I honestly believe a police report needs to be filed and the other party that is involved with this needs to receive a letter from the mortuary stating a police report is going to be filed and it needs to be done we know who's doing it we've informed the mortuary who's doing it or the cemetery excuse me who's doing it and nothing is done honestly cameras need to be put up as well
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.