6 Customer Reviews
Review from Gus V
1 star07/28/2023
Crooked. Overcharged hundreds of hours of care for 1st 3 months . Then said it was a mistake .Good thing we were tracking hours.Inept administration and nursing staff.Bottom line is their priority . Ignoring and forgetting about customers and clients is their routine. What a scam of a business . Stay away.Found a much better company . ********* **** ****** .
Windward Life Care Response
08/02/2023
Since our company opened its doors in ****, our goal has been to provide high-quality care management and in-home care for our clients and their families. We are sorry to hear that our services did not meet your expectations. In reviewing this instance from last year, the one-time billing error was identified and credited on the following invoice. We strive to provide responsive services for all of our clients and their loved ones. Please contact our office at ************ so that we can resolve your concerns and feedback as quickly as possible.Review from Lisa S
5 stars07/12/2022
My mother has needed in home care for the last 5 1/2 years. We have been through several agencies. ******* was part of the first care team. We did step away for a year and half to try other, cheaper, agencies. It was a terrible period of unqualified, irregular, and uninterested care givers. We came back because Windward provides the best experience for both the client and the client's family. Their caregivers are stringently screened and trained. And their case managers always get back to you quickly. Even during Covid when workers were scarce, they worked extra hard to give us coverage.Windward Life Care Response
07/14/2022
Thank you, ****, for sharing your experience with Windward. We put a lot of effort into hiring and training team members who have a heart for caregiving, as well as excellent skills. Experience has shown us over the past 18 years that our Care Managers and ********* Aides working together to meet client needs is the key to success! Thank for you choosing our company, and for letting us know how we're doing.Review from Fahmo G.
5 stars06/17/2022
Super caring for both caregivers and clients. I am super grateful for having an opportunity to work with windward. From the Scheduling manager to administrators, the worked so well making this a great environment for everyone at windward.if your **************** or job posting, Highly recommend choosing windward life care theyre the best :)Windward Life Care Response
06/20/2022
Positive feedback from our team members makes us so happy! Thank you for sharing about your experience working for Windward Life Care, and for the excellent care you provide for our clients.Review from Destiny H
5 stars06/07/2022
I have been employed with Windward Life Care for 1 year now and it is literally the best job I have ever had! Windward does a great job about taking care of not only the clients but the staff as well. They provide personalized care plans for each client to accommodate their needs and working with them first hand, I ensure those needs are taken care of. If any questions or concerns may arise, we are ALWAYS able to get in touch with our office no matter the time or day meaning the support system is fantastic. It is such a rewarding job to be able to allow for individuals to age in the privacy and comfort of their own homes, and allowing for our clients to continue with all of their daily activities with assistance as needed!Windward Life Care Response
06/20/2022
Thank you, Destiny, for taking the time to provide this feedback for us and for others reading this review. It is very important to us that our employees feel supported and that they can excel in their roles. We are grateful for all you do to help our clients to live at home with safety, comfort, and dignity.Review from Natori M
5 stars03/01/2022
My mother has been very happy with the care provided by her in-home aide from Windward, and my mother's husband has found the guidance from a Windward Care Manager very helpful. It may not be easy for most senior citizens to accept the need for regular help with activities of daily living after having lived a full, independent life. But Windward makes this process as smooth as possible. They are very professional and caring and provide expert personal help for those older adults who want to remain in their homes. Highly recommended.Windward Life Care Response
03/02/2022
Thank you for sharing your feedback with us! We are passionate about helping older adults to age in place at home. We understand building trust and rapport is a process, and we are glad we can contribute to your mother's quality of life.Review from Deanna D
5 stars01/28/2022
We contacted Windward to provide caregivers in our home for our mother 7 days a week. It was a struggle initially, due to Covid, but since our caregivers have been wonderful- they show up on time, eager to work and be with my mom, cook her meals, daily activities, encourage her to do her exercises and do them with her, just spend time chatting, and take her on outings. We have all be very grateful and happy with the care given this far. We also appreciated having an advocate who oversees my moms care, the care givers, and is readily available for any questions or concerns.Windward Life Care Response
03/02/2022
We are grateful for the opportunity to work with your mother and your family, ******. Thank you for taking the time to review us and to help other families find our services.
Customer Review Rating
Average of 6 Customer Reviews
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